Route Supervisor

CITY Laundering Company

Route Supervisor Job Description

Department: Service

Reports to: Service Manager

Supervises: Route Service Representatives / Route Service Apprentices

Job summary

CITY Laundering is seeking a hands-on, safety-minded Route Supervisor to support, train, and guide our Route Service Representatives (RSRs) and Apprentices. This role plays a vital part in ensuring that all daily service routes launch successfully, run efficiently, and reflect CITY’s high standards for safety and customer satisfaction.

Duties and essential job functions

· Unlock the building in the morning and lock up the building in the evening

· Launch all routes each day by ensuring drivers have all necessary materials, and information and know what winning the day looks like

· Perform in-person daily end-of-the-day check-ins with each route rep, monitoring performance and addressing any issues or needs

· Actively ride with route reps throughout the week, providing on-the-job training, support, and coaching

· Communicate any urgent issues upward to the Service Manager in real time to ensure all concerns are corrected in responsive matter.

· Lead continuous improvement and safety training sessions for route reps.

· Monitor driving performance using Samsara software, taking proactive steps to improve safety scores and addressing any driver alerts each day with the route rep

· Ensure route personnel adhere to safety protocols and exceed expectations in compliance and conduct.

· Take ownership of running a pre-determined route along with managing the route service representative and route service apprentices

· Be CITY Laundering’s Co’s face to our customers and potential customers while on route and communicate the importance of this to their team

· This position requires regular and reliable attendance

· Maintain a clean driving record and is responsible for filling in and assisting all routes

· Unload clean laundry and load soil laundry onto straight truck

· Ensure route fulfillment and customer satisfaction

· Maintain positive communication with customers, potential customers and teammates

· Organize invoice and complete paperwork to the office after each day

· Other duties as assigned. Minimum requirements

· Ability to work in a fast-paced environment

· Highly proficient in Microsoft Office Suite

· Fast learner; ability to learn new software

· Good communication skills

· Enjoy working in team environment

· Ability to Multitask

· Eagerness to learn

· Integrity

· Excellent written and verbal skills

· Excellent organization skills with ability to take initiative and prioritize

· Detail orientation

· Experience managing or supervising personnel preferred.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Attachment A

Route Supervisor Supervisor

Physical Job Functions:

· Heavy Equipment Maintenance

· Climb Steps to access various equipment on second level and storage

· Repair industrial equipment

· Drive industrial equipment

· Push carts full of laundry

Critical Physical Demands:

Sitting:

Occasionally for desk work, paperwork, managerial requirements

Walking:

Frequently to move from task to task and to storage area. Distance varies.

Bending:

Frequently in the course of equipment repair and maintenance

UP to 90 degrees flexion.

Trunk Rotation:

Occasionally to repair or maintain equipment

Squatting/Crouching:

Occasionally, to pick up, sort, retrieve tools or parts

Climbing:

Occasionally for accessing equipment or storage

Reaching out/up:

Frequently, to repair or execute maintenance tasks

Grasping/Pinching/Wrist Turning:

Frequently to manipulate tools for the purpose of maintaining/repairing equipment. Power and precision grasp.

Finger Manipulation:

Frequently, to manipulate tools or parts in the process of repairing or maintaining equipment

Pushing/Pulling:

Occasionally to move equipment or carts

Lifting/Carrying:

Occasionally, up to 100 pounds to take items to and from moving items from one area to another – lifting from floor to 70 inches. Frequently under 50 pounds to manipulate parts or equipment. Distance varies.

Use of Feet:

Frequently, to walk throughout the facility and storage areas.