About this position
Title: Front Desk/Fitness Attendant
Reports To: Fitness Director
Wage: $12.00-$15.00 hourly
Status: Part-Time, Non-Exempt
PRIMARY FUNCTION:
The Front Desk/Fitness Attendant will greet members and guests upon their arrival with a hospitable welcome. The attendant must maintain a team-oriented positive attitude and demeanor in all interactions.
KEY JOB RESPONSIBILITIES:
Provide friendly, approachable, accommodating, and exceptional customer service.
Process customer payments and present proper information to members.
Maintain a positive mindset when resolving issues.
Serve members at the BOOST BAR (will be trained).
Professionally receive calls to provide information about the fitness center and take messages to relay to the appropriate staff member.
Demonstrate leadership to ensure the conduct, safety, and development of members.
Maintain knowledge of how to use the GymMaster program (will be trained).
Check all fitness areas throughout the shift to ensure members are well and the fitness rooms are clean.
Keep the front desk organized, and sanitized at all times.
Assist Fitness Instructor and Personal Trainer when needed.
Additional Responsibilities
May support special programs and/or events and/or participate in the implementation of other activities as necessary.
Consult with the Fitness Director on any member issues or concerns.
Relationships
Internal: Maintain close, daily contact with members service staff and fitness director, Club members, community members, and supervisor to receive/provide information, discuss issues, and advise/counsel.
External: Maintain positive relationships with community members, partner organizations, clients, and contracted services, as needed.
SKILLS/KNOWLEDGE REQUIRED:
First Aid and CPR/AED certification, or willingness to obtain within 90 days of employment.
Strong communication skills, both verbal and written.
Group leadership skills, including an understanding of customer services.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT/QUALIFICATIONS:
Must be able to sit, stand, or walk for extended periods.
Must be able to squat or bend to communicate at the youth’s level.
Must be able to lift up to 50 pounds and carry up to 10 pounds for short periods.
Must be willing and able to actively participate in regular in-service training and maintain minimum fitness levels required to perform duties.
DISCLAIMER:
The information presented indicates the general nature and level of work expected of employees in this position. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
Salary Information