About this position
Our Information Technology Support Technicians provide technical and administrative support for the company IT systems and a variety of software and hardware in use to maximize efficiency of the network. They also respond to queries, run diagnostic programs, isolate problems and determine/implement appropriate solutions.
Your Job:
Support users of Rockland IT technology by:
- Being the first point of contact for end users to provide polite, timely support
- Educating users regarding functions that may have required support assistance
- Supporting the team’s needs related to IT
Update Rockland Technology by:
- Updating systems as required
- Participating in ERP system updates/upgrades to achieve identified business results
Oversee the Monitoring and Support of Rockland IT technology by:
- Ensuring LAN, Firewalls, Active Directory, DNS, DHCP function as required
- Ensuring server backups are conducted as scheduled
- Administering Service connect, other interfaces and databases
- Ensuring maintenance of antivirus/antimalware programs
- Ensuring maintenance of network and server infrastructure
Maintains Professional and Technical Knowledge by:
- Attending continuing education events
- Reviewing professional publications
- Participating in professional organizations
Requirements
Competencies:
- Microsoft 365 Proficiency
- Technical Proficiency
- Excellent Communication Skills
- Presentation Skills
- Strategic Thinking
- Positive Attitude
Required Education/Experience:
- Associate’s Degree in Information Technology discipline or equivalent experience required
Preferred Education/Experience:
- Automated manufacturing environment preferred
- Hands on software and hardware troubleshooting experience
- Experience with networking: physical LAN and wireless technologies
- Working knowledge of Windows Server 2012-2022, Windows 7-Windows 11
- Group Policy Management/Print Management
- SQL Server 2012/2016
- VMWare & VCenter 7.x
- Antivirus/Enterprise Security Suites
- Network Cabling and Termination Experience preferred
- Windows Server Updates
- Microsoft Intune and PowerShell preferred
- VOIP and Phone Systems Support
We offer a comprehensive benefit package for all of our full time employees, including medical, dental, vision, 401k, paid time off and more! If we sound like your kind of company, apply today!