Correspondence Index Specialist

Position Overview  

Triad Financial Services is a leading provider of financial services and solutions, serving clients nationwide. We are seeking a highly motivated and skilled Correspondence Indexing Specialist to join our growing team. 

Essential Functions and Education/Experience Requirements:  

• Categorizes incoming correspondence and index loan documents into the imaging system
• Assist with logging correspondence received through multiple channels into servicing systems
• Ability to work and navigate through several different systems and applications
• Business writing experience
• Flexible and willingness to adapt to change
• Microsoft Office proficient
• Mortgage servicing experience (2+ years)
• Responsible for logging and tracking of complaints and social media reviews
• High attention to detail
• Ability to multi-task and consistently meet multiple deadlines
• Utilizes knowledge of mortgage loan documentation and escrow; RESPA and FCRA (Fair Credit Reporting Act)

Physical Demand:  

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Able to sit at a work station for prolonged periods of time