Customer Service Representative

Customer Service Representative (CSR)

Bartlett Heating & Cooling

Marietta, GA

Job description:

Bartlett Heating & Cooling is a well established and respected HVAC company that serves Cobb and Fulton County. We believe in offering great customer service to our ever-growing customer family. Our team is tight-knit and we work together cohesively and have a lot of fun in the process! We strive for life long customers and life long team members.

The Role:

We are seeking an enthusiastic, high-energy person with strong customer service skills. You must have a positive attitude and enjoy chatting with customers. This position is primarily focused on assisting customers in scheduling maintenance and service for their HVAC systems.

• $20-24 hourly
• Weekly pay
• Health, dental and vision insurance
• 401 (k) with company match
• Paid Time off, including vacation pay
• Holiday pay
• Spiffs and bonuses available
• On-going technical and sales development training
• Fun working environment with the best team!

Shift:

Monday - Friday: 9am – 6pm

Responsibilities:

• Deliver exceptional, 5-star customer service while representing the company’s values and brand with professionalism.
• Handle inbound calls with efficiency, accuracy, and a friendly, customer-focused approach.
• Conduct high-volume outbound calls to current and past customers to schedule service and maintenance appointments.
• Promote and enroll customers in the company’s membership program while supporting ongoing membership retention.
• Manage membership accounts to ensure customers maximize their benefits and renew annually.
• Achieve or exceed established performance standards and sales targets.
• Utilize call scripts and adjust messaging based on customer needs to effectively close appointments.
• Maintain detailed and accurate documentation in the CRM system.
• Perform additional duties as assigned.

Physical Demands:

• Ability to sit and type at a desk for long periods of time
• Ability to use computer software and phone equipment, including headset.
• Willingness to smile and laugh.

Requirements:

• At least one (1) year of experience in sales, telemarketing, or call center      environment. 
• Track record of consistently meeting or exceeding booking quotas. 
• Strong persuasion and communication skills with a confident phone presence. 
• Goal-oriented, self-motivated, and competitive mindset. 
• Highly organized with strong attention to detail. 
• Strong computer skills.
• Home services industry experience is a plus but not required. 
• Service Titan experience is preferred.

Join our team and elevate your future—apply now!