Reservations Area Manager

About Vala’s

Located in Gretna, Nebraska, Vala’s is a family owned and operated fall festival open to the public 45 to 55 days a year and is a treasured fall tradition for many families in the surrounding communities. Vala’s property spans 400+ acres, including over 50 attractions, such as pick-your-own pumpkins, apples, and flowers, and over 25 food locations.

The Reservations Area Manager is a professional position responsible for overseeing the reservations and admission team. Reporting to the Director of Sales & Revenue, the Reservations Area Manager will take an active role in scheduling, troubleshooting ticketing issues, and providing customer service to enhance the guest experience. This is a part to full time position, with hours needed starting May through December. Some nights and weekends will be required during the late summer and fall season. 

Responsibilities:

• Oversee all online admissions bookings and reservations, ensuring availability and accuracy
• Serve as a point of escalation for admissions and reservations team, ensuring customer service is the focus for each guest interaction
• Ensure phones are being answered in a timely manner, and assisting with the phone queue, as needed
• Troubleshoot any issues that arise with scanning and ticketing platforms
• Oversee the various ticketing categories, including donations and military ticketing
• Lead and support Admissions team leads, providing coaching and direction
• Prepare, monitor, and update scheduling for admissions and reservation staff
• Prepare guest entry areas pre-season, including equipment and signage
• Assist in developing and leading pre-season training sessions for seasonal team leads and staff
• Contribute to post-season evaluations and process improvements

Requirements:

• High school diploma or equivalent.
• Experience leading a team.
• Maintain clear verbal and written communication.
• Strong organizational skills and attention to detail.
• Ability to use various forms of technology (laptop, tablet, cellphone).
• Basic computer skills, along with ability to learn new computer systems utilized on the farm.
• Strong problem solving skills, with the ability to make quick decisions in high-pressure situations.

Benefits

• PTO after 90 days
• Paid sick time
• Year-end bonus
• Amusement Perk
• Simple IRA eligible after 1 year
• Phone reimbursement
• Staff apparel allowance