Office Care Expert

This Role Is for Professionals,  Not Placeholders

At Moxie Pest Control, we don’t cut corners,  and we don’t hire people who do.

We’re looking for an Office Care Expert who understands that every customer interaction shapes the entire experience. This is the frontline voice of Moxie. When customers call, email, or text us, you represent our professionalism, clarity, and commitment to doing things the right way.

This isn’t just an “answer the phone” job. It’s a high impact role for someone who believes fast, friendly, expert service builds trust and loyalty.

This is a full-time, in-person position reporting to the Contact Center Manager. Schedule: Monday–Friday with rotating Saturdays (you receive a full weekday off during weeks you work Saturday).

Why This Job Feels Different

You’ll finish each day knowing you helped customers solve real problems quickly and  professionally.
You’ll work within structured systems and clear expectations, no chaos, no guessing.
You’ll be measured by meaningful performance metrics and supported with  coaching to keep improving.

We believe structure creates freedom. Clear processes, defined scorecards, and high 

About You

You’re friendly, organized, and confident in communicating with customers. You enjoy helping people and take pride in accuracy. You understand that great service is about clarity, efficiency, and professionalism, not just being nice.

You’re:

Friendly & Professional — You build rapport while keeping conversations efficient
Detail-Oriented & Accurate — You process payments and document accounts with  minimal errors
Solution-Focused — You look for ways to resolve issues, not escalate them
Structured & Accountable — You thrive in a system with clear expectations and metrics
Proactive — You educate customers about additional services and initiate warm handoffs when appropriate

What a Typical Day Looks Like

Answer inbound calls from current customers
Schedule pest control appointments in our CRM
Process payments and resolve billing questions
Respond to customer emails and text messages
Make outbound calls to confirm appointments or collect outstanding balances
Accurately document all interactions
Inform customers of additional service offerings (termite, mosquito, weed, gopher, etc.)
Participate in team huddles, coaching, and training

End the day knowing you delivered service that reflects Moxie’s standards.

Key Responsibilities

• Manage inbound customer calls regarding scheduling, billing, and account questions
  
  
• Process payments and assist with past-due balances
  
  
• Schedule, reschedule, and confirm service appointments
  
  
• Maintain accurate CRM documentation
  
  
• Support customer retention through clear, solution-focused communication
  
  
• Generate 1–2+ tag-on service opportunities or referrals per month
  
  
• Maintain administrative accuracy and low error rates
  
  
• Uphold Moxie’s professionalism and service standards in every interaction

This Role Is NOT for Everyone

If you prefer unstructured environments, this won’t be a fit.
If you dislike phone-based work, this won’t be a fit.
If you struggle with attention to detail or measurable performance standards, this    won’t be a fit.

If you value professionalism, clarity, structure, and helping customers the right way you’ll thrive here.

Requirements

High school diploma or equivalent (Required)
Previous customer service experience (Preferred)
Office or call center experience (Strongly Preferred)
Strong verbal and written communication skills
Fast and accurate typing and computer navigation
High attention to detail and low error rate
Ability to work full-time, in-person (strictly enforced, no remote work)
Willingness to work rotating Saturdays

Why Join Moxie Pest Control?

Structured systems and leadership support
Clear expectations and measurable impact
Opportunities for growth into senior roles
A professional team environment built on our core values

Moxie’s mission is to improve the quality of life for our customers, our team, and our community — and that starts with how we serve every call.

Ready to Apply?

If you’re dependable, structured, and passionate about delivering service the right way, apply today.

Moxie Pest Control, professionalism isn’t optional. It’s our standard.

Equal Opportunity Employer. We participate in the E-Verify program.