MCOT Case Manager

About Company:

At Camino Real Community Services, we know that life can sometimes feel heavier than we ever expected. We have built a team of talented, caring, experienced care providers who provide a place of comfort. We are dedicated to walking beside those who may be experiencing moment of worry, sadness, or uncertainty. We are a caring and knowledgeable team dedicated to walking beside individuals and families when they may be experiencing some of life's hardest seasons, including natural disasters or acts of violence. 

If our mission speaks to you and you have an open and caring heart, the ability to truly listen and support, and you are called to help others find healing, we are growing our team! Join an organization that has been committed to serving our communities for over 55 years!

About the Role:

The MCOT Caseworker plays a critical role in providing timely and effective crisis intervention services to children and families in emergency situations. This position involves responding to referrals, assessing immediate safety concerns, and coordinating appropriate resources to ensure the well-being of vulnerable individuals. The caseworker will collaborate closely with multidisciplinary teams, including law enforcement, healthcare providers, and social service agencies, to develop and implement safety plans. A key outcome of this role is to stabilize crisis situations while promoting long-term safety and support for children and families. The MCOT Caseworker must demonstrate strong decision-making skills and compassion to navigate complex and sensitive cases with professionalism and care.

Minimum Qualifications:

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Experience working with children and families in crisis or child welfare settings.
• Knowledge of child protection laws, family dynamics, and community resources.
• Strong communication and interpersonal skills to engage effectively with diverse populations.
• Ability to work flexible hours, including evenings and weekends, to respond to emergencies.

Preferred Qualifications:

• Master’s degree in Social Work (MSW) or related discipline.
• Certification or training in crisis intervention, trauma-informed care, or child advocacy.
• Experience working within a Mobile Crisis Outreach Team (MCOT) or similar crisis response environment.
• Familiarity with electronic case management systems and data reporting tools.
• Bilingual abilities to serve non-English speaking populations.

Responsibilities:

• Respond promptly to crisis referrals involving children and families to assess safety and risk factors.
• Conduct thorough investigations and interviews to gather relevant information and determine immediate needs.
• Develop and implement safety plans in collaboration with families and partner agencies to protect children at risk.
• Coordinate with law enforcement, medical professionals, and community resources to facilitate comprehensive care.
• Document case activities accurately and maintain detailed records in compliance with legal and organizational standards.
• Provide ongoing support and follow-up to ensure the effectiveness of interventions and promote family stability.
• Participate in multidisciplinary team meetings and contribute to case planning and review processes.

Skills:

The MCOT Caseworker utilizes strong assessment and critical thinking skills daily to evaluate the safety and needs of children and families in crisis. Effective communication skills are essential for interviewing clients, collaborating with multidisciplinary teams, and advocating for appropriate services. Organizational skills support the accurate documentation and management of case files, ensuring compliance with regulatory requirements. Crisis intervention and de-escalation techniques are applied to stabilize volatile situations and provide immediate support. Additionally, cultural competency and empathy enable the caseworker to build trust and rapport with diverse clients, facilitating successful outcomes.