About this position
OVERVIEW OF POSITION:
Provides support and development services on the Enterprise Resource Planning (ERP) system.
PRIMARY RESPONSIBILITIES – Information Technology
ERP Support & Issue Resolution
• Provide professional, courteous, and timely first-level support for the ERP system (Epicor Kinetic preferred).
• Troubleshoot functional issues, resolve basic system errors, and determine when escalation to second- or third-level support is required.
• Log, track, and document support requests using standard IT service management processes & tools.
• Assist users with navigation, transactions, data entry, and general system usage.
System Administration
• Assist with the setup and maintenance of user accounts, roles, and security permissions within the ERP system.
• Support data integrity efforts by helping maintain master data and ensuring adherence to data standards.
• Perform routine system checks, monitoring, and cleanup activities.
Reporting & Data Tools
• Create and update reports, dashboards, and queries using tools such as SSRS, SQL, Crystal Reports, or Power BI.
• Support end users in understanding and accessing available reporting and analytics tools.
Business Process Support
• Analyze user workflows to understand functional requirements and identify process improvement opportunities.
• Document issues, requirements, test results, and process notes to ensure proper knowledge transfer.
• Assist in testing system changes, enhancements, and patches prior to deployment.
Project & Implementation Support
• Participate in ERP-related projects, upgrades, and new module implementations based on defined project plans.
• Assist with data migration, validation, cutoff activities, and post-go-live support.
• Work cross-functionally to ensure system changes are communicated and successfully adopted.
PREFERRED EXPERIENCE & COMPETENCIES:
ERP Expertise (Epicor Kinetic 11+ preferred)
Knowledge or experience in a single-company, multi-plant environment in areas such as:
• Master Data Management (Customers, Vendors, Items)
• Financials (GL, AP, AR)
• Sales Order Management (Quotes, Orders)
• Manufacturing (Planning, Operations, BOMs, Production)
• MRP and PO Suggestions
• Requisitioning & Procurement
• Security & Role Management
• Reporting (SSRS, SQL, Crystal, Power BI)
Experience with other ERP systems is also acceptable.
Education & Experience
• Bachelor’s degree in Computer Science, MIS, Business, or equivalent work experience.
• 2+ years of experience providing first-level support for an ERP system, preferably in a manufacturing environment.
Personal Characteristics
• Strong alignment with company values; resilient, dependable, and results-oriented.
• Good understanding of change control processes for system artifacts.
• Familiarity with Agile methodologies is a plus.
• Strong problem-solving and analytical abilities.
• Effective communication and meeting facilitation skills.
• Excellent organization and attention to detail.