About this position
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
The Line Service Manager is responsible for creating and leading an exceptional line service team. This position is responsible for ensuring efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures. The Line Service Manager will work closely with the customer service manager and FBO general manager.
Requirements:Responsibilities and Duties
Manage line service department prioritizing, assigning, and monitoring supervisors work, conducting performance evaluations with supervisors, providing training goals with Training/Safety Tech
Review line service team payroll, manage overtime, and submit to payroll for processing
Responsible for hiring process to create a well-rounded team with customer and safety focus
Oversee facility startup to include facility security, vehicle maintenance checks, equipment service and status
Fuel management – including monitor of fuel inventory, reconciliation of load receipts, ordering fuel as needed
Communication with supervisors in daily pass down meeting
Aircraft storage, movement, hangar arrangement, anticipate needs for arrivals and departures
Damage prevention and implementation of safety procedures
Support of trainers, safety techs, and line service team
Team training - must meet DOT regulations
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Customer focus-naturally outgoing/extroverted
Communicate with customers and employees in person, on phone, and through radio communications
Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
Strong computer skills including Microsoft office products
Basic mathematical knowledge
Bi-lingual preferred
Reporting Relationship
This position reports to the General Manager