Key account Specialist

About Orthofeet Inc

At Orthofeet Inc., we’re not just about shoes – we’re about comfort, healing, and making people feel good from the ground up. As one of the fastest-growing orthopedic footwear companies in the U.S. and Globally.

Job Title:  Key account Specialist
Location: On Site Norwood, New Jersey
Manager’s Title: Wholesale, CS Lead

Type: Full Time, $24-$27/hourly + OT

What You’ll Be Doing:

Order & Shipment Management:

• Maintain an accurate order pool and manage customer expectations accordingly.
  
  
• Analyze shipment schedules, bulk order management, and supply and demand trends to maximize shipping potential.
  
  
• Collaborate with Demand Fulfillment to ensure fill rates are met and deliveries are completed on time and in full.
  
  

Customer Communication & Order Coordination:

• Communicate with customers regarding purchase order updates, price variances, shipping status, and all other order-related details.
  
  
• Provide updates on product availability and request purchase order extensions when necessary.
  
  
• Document all order changes and communicate any variances from the original purchase order agreement.
  
  

Performance & Compliance Management:

• Manage purchase order fill rates, shipping information, shipping methods, and department numbers to minimize chargeback exposure.
  
  
• Maintain knowledge of all EDI transactions and follow proper processing procedures.
  
  
• Partner consistently with Customer Operations and the warehouse team to maintain service levels for assigned accounts.
  
  
• Ensure accuracy in fill rates, shipping information, labeling, and shipping methods to maximize turnaround time and customer satisfaction.
  
  
• Coordinate with other departments such as Demand and Inventory Planning to ensure proper bookings for on-time delivery.
  
  

Customer Relations & Support:

• Establish relationships with external customers by offering current and accurate information to successfully maintain the order pool.
  
  
• Administer phone and customer service skills when covering phones and working with buyers and Sales Reps in a professional manner.
  
  
• Partner with Customer Operations when necessary to prevent chargebacks and ensure all order information is accurate and up to date.

What You’ll Bring 

• High School Diploma required; Bachelor’s Degree preferred
• 2–4 years of customer service experience; retail experience preferred
• Strong customer service, communication, and selling skills
• Ability to analyze data, reporting, and sales forecasts
• Strong organizational skills with the ability to prioritize workload
• Proficiency in multiple systems and applications
• Customer-focused mindset with a sense of urgency
• Adaptable, reliable, and able to manage shifting priorities

Why You'll Love It Here:

Competitive Benefits: We’ve got you covered with company-sponsored medical insurance, life insurance, and mental health services—your well-being is a priority! 

Time to Recharge: Enjoy generous PTO and company-sponsored disability (both long-term and short-term) to keep you feeling balanced.

Financial Perks: We offer a 401k with company matching—because we’re invested in your future too!

Discounted Shoes: Oh, and did we mention you’ll get discounted shoes? Comfort meets savings! A fun, collaborative environment where your ideas matter. Lots of room to grow and make an impact—your work will directly affect how we run things.