Quality Improvement Coordinator

About Our Company  

At Altais, we’re looking for bold and curious clinicians and innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, advanced care providers, patients, and the clinical community. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve. Altais family of companies include Brown & Toland Physicians, Family Care Specialists and Altais Medical Groups.

About Your Team 

Are you looking to work with a high performing, fast growing and dynamic Credentialing team? Altais and our subsidiaries, form one of the most recognized medical groups in California. We are 4,000+ physicians, working in over 40 cities in California, caring for more than 500,000 patients. If working in a mission driven organization supporting highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we are thrilled to welcome you to your new career. 

About Your Work 

The Quality Improvement (QI) Coordinator provides coordination, reporting, administrative and patient outreach support for various quality improvement initiatives including pay-for-performance (P4P) quality incentives, population health management projects and other FCS QI and Operational programs and projects.  

You will focus on: 

Payer Incentive Program Coordination:  

• Oversee various pay-for-performance (P4P) quality incentive programs.  
• Submit HCC forms and other P4P service documentation to payers for yearly incentive bonuses.
• Coordinate with clinics (e.g. Providers, Medical Assistants, Front Office) to ensure proper P4P patient documentation for meeting goals, following up with corrections as needed. 
• Coordinate with clinics to bring patients in for needed P4P services and help increase P4P scores and payments.
• Support P4P backup documentation in file folders.
• Support accounts receivable coordination for P4P programs. 
• Contribute ideas for increasing P4P Care Gap services at FCS

Reporting: 

• Coordinate, pull and format quality reports from health information technology (HIT) systems as needed for FCS Medical Group and the FCS Family Medicine Residency (e.g. Monthly FCS Quality Stats, Empanelment reports, etc). 
• Review pulled report statistics, taking note if statistics seem incorrect and bring this up to the proper staff (e.g. Altais/Athena staff, QI Management, Subject Matter Expert). 
• Work with FCS/Altais/HIT/Subject Matter Experts to troubleshoot or build reports.  

Population Health Management Support:  

• Call patients or send mass mailers for patient appointments for various P4P incentives or other QI initiatives.  
• Work on Empanelment projects to repanel Residency panels at the beginning of each academic year as well as FCS Medical Group Repanel projects, when necessary.  
• Coordination support with other population health management projects as needed.

Administrative Support: 

• Provider administrative and coordination support for various population health management and quality improvement programs for FCS Medical Group and the FCS Family Medicine Residency.  (e.g. meeting coordination, admin support for meetings, and writing meeting notes)
• Coordinate and support Patient Advisory Council meetings with Residency leadership
• Sssist with compliance activities with the ACO and other payers. 

The Skills, Experience & Education You Bring  

• High School Degree Required
• Associate of Arts and/or Bachelor degree preferred or equivalent experience.
• Must be Bilingual in English and Spanish. 
• Strong written and oral communication skills needed.
• Detail oriented with data entry, reporting and working with compliance initiatives.
• Adeptness with Microsoft Office (Excel and Word)
• Comfort with calling patients for services
• Comfort and motivation when working with clinic staff and PCPs in order to close the loop on obtaining needed information and corrections on P4P documentation.   
• Candidates should have an interest in quality improvement and primary healthcare ‘transformation’ subject matter.
• Desire to do high quality work and support team members as best as possible. 
• Ability to work independently on projects, showing initiative to maintain momentum and completion of duties on overseen projects.  
• Flexibility and time management skills to juggle various work duties, prioritizing work based on upcoming or calendared deadlines.   

You Share Our Mission & Values:

• You are passionate about improving the healthcare experience and want to be part of the Altais mission.
• You are bold and curious- willing to take risks, try new things and be creative.
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
• You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, and experience.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.

Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.