About this position
Director, Hub Operations (Pharmacist in Charge) Scottsdale, AZ
Full-Time
On-Site
About the Role Converge Hub Solutions is seeking a dynamic and experienced Director of Hub Operations to lead our Scottsdale-based hub facility. This individual will serve as the Pharmacist in Charge (PIC) and will be responsible for the end-to-end oversight of our non-dispensing pharmacy hub, which supports access and adherence programs for specialty and high-touch medications.
This is a high-impact leadership role with visibility across the organization and the opportunity to help shape a next-generation hub model that prioritizes innovation, compliance, and patient-centered service.
Key Responsibilities
· Serve as Pharmacist in Charge for the Arizona facility, ensuring full compliance with all state and federal laws and pharmacy board requirements
· Lead and manage day-to-day operations across all hub functions, including prescription intake, benefit verification, prior authorization support, and patient/provider outreach
· Hire, train, and develop a high-performing team of pharmacy technicians, access specialists, and operational staff
· Oversee SOP development and continuous improvement initiatives that ensure quality, efficiency, and scalability
· Serve as the operational liaison between Converge and its pharmaceutical partners, ensuring SLAs and KPIs are met or exceeded
· Implement data-driven processes and performance metrics to monitor program outcomes and patient satisfaction
· Support compliance audits, licensing updates, and accreditation initiatives
· Drive growth and innovation as the organization expands into new therapeutic areas and support services
Required Qualifications
· PharmD or equivalent degree
· Active Arizona pharmacist license in good standing (required)
· A minimum of 5 years of experience in pharmacy operations, including at least 2 years in a management position; experience in specialty pharmacy or a patient services hub is preferred
· Strong knowledge of pharmacy compliance, regulatory frameworks, and hub operations best practices
· Demonstrated ability to lead teams, scale operations, and manage cross-functional initiatives
· Excellent communication, analytical, and organizational skills
· Passion for improving patient access, adherence, and health outcomes
What We Offer
· Competitive salary, commensurate with experience
· Discretionary PTO and Paid Holidays
· Medical, Dental, and Vision coverage, effective first of the month following hire
· 401(k) with 8% employer contribution and 6-year vesting
· Leadership opportunity in a fast-growing healthcare organization with room to scale your impact
Why Join Converge Hub Solutions? Converge is building the future of pharmacy hub services that are streamlined, tech-enabled, and centered on improving the patient journey. As Director of Hub Operations, you’ll be critical in shaping that future while working alongside a passionate, forward-thinking team.
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