Director of Outpatient Services

POSITION SUMMARY: The Director of Outpatient Services provides strategic, clinical, and administrative leadership for all outpatient behavioral health programs. This position ensures that high-quality, trauma-informed, and evidence-based services are delivered in compliance with federal, state, and accreditation standards. The Director oversees clinical staff and operations, drives program development, and promotes a culture of accountability, innovation, and client-centered care. 

In addition to the duties and requirements listed below, YFA expects employees to be committed to incorporating principles of trauma-informed care in all areas of service delivery. Commitment to these principles is demonstrated through active participation in agency-required training, use of trauma-informed practices, and understanding that trauma-informed environments require cultural sensitivity and an emphasis on a safe and respectful environment for all.

WHAT YOU WILL DO:

Clinical Leadership:

• Provide clinical supervision to licensed and unlicensed clinicians in accordance with supervisory requirements.
• Ensure use of evidence-based and best-practice clinical models across outpatient programs.
• Oversee development and implementation of treatment protocols, documentation standards, and outcome measures.
• Review and approve clinical documentation to ensure compliance with licensing, funding, and payer requirements.
• Serve as a resource for complex case consultation and crisis response.

Program Administration & Oversight:

• Oversee daily operations of outpatient behavioral health services, including therapy, psychiatry, and case management.
• Manage departmental budgets, productivity standards, and service delivery outcomes.
• Collaborate with the Executive Team to identify new programs, partnerships, and funding opportunities.
• Lead program evaluation, quality improvement, and data reporting efforts.
• Ensure compliance with all applicable regulatory and oversight agencies (e.g., AHCA, DCF, Medicaid).
• Ensure adherence to ethical standards, best practices, and contract deliverables.
• Promote trauma-informed care by supporting staff well-being, self-care, and use of the Employee Assistance Program (EAP).
• Monitor effectiveness and fidelity of trauma-informed practices.
• Serve as a liaison to referral sources, community partners, and funding agencies.
• Represent the organization at community meetings and professional events.
• Build collaborative relationships with schools, hospitals, courts, and social service systems.

Requirements

WHAT YOU NEED:

Education & Experience:

• Must hold a master's degree Social Work or related area of study from an accredited university and has at least 2 years of experience in working with at-risk populations to include families experiencing substance misuse, domestic violence, and mental health.
• Must have a minimum of 2-5 years of documented supervisory experience
• Florida licensure as a LMFT, LMHC or LCSW, Qualified Supervisor Preferred
• Preferred knowledge and understanding of trauma-informed principles and practices, including the importance of creating a safe environment, fostering trust, promoting collaboration, and empowering individuals.
• Knowledge, Skills & Abilities (KSAs):
• Ability to maintain a wide range of internal and external relationships
• Strong verbal and written communication skills
• Ability to work cooperatively in a group/team setting and show respect to others
• Ability to work at a high level of autonomy, and exhibit sound decision-making skills and critical thinking
• Proven problem solving and conflict resolution skills
• Proficiency in Microsoft Office Suites
• Skilled in actively listening to concerns, providing a safe space for individuals to express themselves without judgment or blame

Physical Requirements:

Position requires employee to work with computers daily. Ability to travel in multi-county areas frequently. Ability to lift 25 pounds, bend, stand or sit for extended periods of time.