About this position
Description:
Description
The Power Systems Operations Manager is responsible for the profitable and effective management of power systems parts and service operations. This person will work directly with several departments to ensure smooth operating procedures as well as exceeding client expectations.
WHAT YOU'LL DO
- Primary point of contact for all service supervisor/admin teams, parts team, and technicians assigned to power systems division.
- Assist the GM of Operations with day-to-day operations of power system’s stores across the state.
- Monitor and implement cost saving/value adds to ensure Power Systems division ismeeting goals and client expectations
- Collaborate with corporate managers to achieve common goals and maintain consistency in functional operations
- Assist GM of Operations in development of recommendations or plans to improve market share, client loyalty, financial performance, etc. and the implementation of approved plans throughout the organization
- Work one-on-one with the service and parts teams to ensure success in client expectation, revenue and profitability goals, employee growth and development, and strategic planning for future growth.
- Manage client loyalty and satisfaction by monitoring NPS scores and incoming information regarding client feedback
- Participate in resolution of client issues to ensure a quick and effective solution
- Maintain knowledge of local market conditions and opportunities for growth
WHAT YOU'LL NEED
- Bachelor’s degree or 5 or more years related experience; or equivalent combination of education and experience.
- Business awareness and numerical ability.
- Experience in managing a parts and service teams
- 5 years of technician experience in power generation, service leadership, and/or technical management experience.
- Ability to coach, lead, and delegate activities to the team members in power systems division.
- Intermediate knowledge of Excel, Outlook, and other database systems
- Experience using DBS is a plus
- The ability to relocate to the Central Arkansas area
IMPORTANT INFORMATION
- While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently.
- The noise level in the work environment is usually moderate.
- Required travel up to 50-75%, dependent on market conditions and salesmen needs.
- This position is considered a safety sensitive position.
- The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Salary/Exempt
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)