Product Support Manager

Position:  Product Support Manager

Location:  Gardiner, Montana

Reports To: Chief Retail Officer

Status:  Full-time / Exempt

Summary Description:

Yellowstone Forever (YF) is the official nonprofit partner of Yellowstone National Park. Our mission is to protect, preserve, and enhance Yellowstone National Park through education and philanthropy. YF connects people to Yellowstone through outstanding visitor experiences and educational programs and translates those experiences into lifelong support of the park and philanthropic investment in its future. Our educational programming and products help people enhance their understanding and appreciation of the wildlife, natural wonders, and cultural history of the park. YF’s operations include Park Stores in and around Yellowstone; the Yellowstone Forever Institute, which offers in-depth educational programing for people of all ages; and a supporter program which raises funds for priority park projects.

The Retail team of YF is focused on delivering exceptional experiences in our stores both in the park and in surrounding areas and on our e-commerce site. The Product Support Manager plays a critical support role in all aspects of Yellowstone Forever’s retail operations, and is responsible for performing an array of duties including, assisting the Warehouse Manager in all warehouse related job duties, assisting the Purchasing and Ecommerce Manager with purchasing of products, managing in-store fundraising and membership efforts, and managing the overall accuracy of product inventory accuracy. The Product Support Manager must enjoy the physical challenges of this job, be detail oriented and accurate, have excellent computer and communication skills, and maintain a positive attitude during very busy periods. This position must be flexible with an array of varied experiences that allow them to support all phases of retail operations. This position must enjoy interacting with all areas of retail operations requiring them to work collaboratively with other retail managers.

Primary Responsibilities:

• Support warehouse operations including receiving product from vendors, binning product onto correct shelves, pulling store transfers, delivering transfers, process and ship online orders, and serve as a backup to the Warehouse Manager. 
• Ability to maintain a valid Driver’s license with a favorable driving record and the ability to pass Yellowstone Forever’s driver training.
• Yellowstone Forever is a membership-driven organization, offering paid memberships to help support our fundraising efforts in the park stores. This position will be responsible for managing the success of retail staff maximizing efforts to promote new membership sales. 
• This position will be responsible for supporting staff and marketing efforts to promote in-store fundraising opportunities, such as round-up programs.
• Conduct regular inventory cycle counts and physical inventory counts using the inventory management system.
• Conduct random audits of transfer accuracy and on-hand counts.
• Develop a thorough understanding of all retail operations of Yellowstone Forever.
• Effectively communicate information across the organization, to the National Park Service, and to all Park partners.
• Support the Purchasing Manager with product purchasing responsibilities.
• Become part of the core, knowledgeable staff with an understanding and appreciation for our product offerings.
• Have a passion for creating and delivering a superior customer experience.
• Represent YF and its mission accurately and positively.
• Foster a collaborative, team-oriented environment with YF employees, volunteers, and partners.
• Other tasks as assigned by Chief Retail Officer, or other designated leadership.

Basic Qualifications: 

• Hands-on experience with inventory and logistics software programs.
• Experience in all assigned areas that would enable high performance in the required job duties.
• Great physical stamina and manual dexterity.
• Team player.
• Good organizational and time-management skills.
• Great interpersonal and communication skills.
• Problem solver.
• Ability to count accurately and be consistent in recording inventory in the warehouse management system.
• Ability to lift boxes/equipment weighing up to 40 pounds (with support of lift equipment). 
• Ability to stand for extended periods. 
• Demonstrated ability to complete tasks in a timely, organized, and accurate manner.
• Proven ability to work as a member of a team to accomplish goals.
• Ability to represent YF in a courteous and professional manner.
• A satisfactory criminal background check is a condition of employment.

Preferred Qualifications: 

• Knowledge of Yellowstone National Park.
• Experience working in a non-profit environment.

Compensation:

This is a full-time, salary-exempt position, which will be based in Gardiner, Montana. Travel between the offices and throughout the park may be required. Salary is based upon experience. Benefits of this position include knowing that your efforts directly benefit Yellowstone National Park and having the opportunity to work in one of the world’s premiere wilderness areas.

Yellowstone Forever is an equal opportunity employer. It is our policy to comply with all applicable local, state, and federal laws prohibiting discrimination based on race, color, national origin, age, physical or mental disability, marital status, religion, creed, sex, sexual orientation, genetic information, veteran status, political beliefs, or any other characteristic protected by applicable federal, state, or local law.