Product Specialist

FLSA Status: Full-Time Employee/Exempt

Reports to: Systems Manager

Location: Northbrook, IL (Hybrid, 2-3 days a week onsite)

Purpose: Provide exceptional service while delivering technical solutions, consultation, and related training & support to our clients and internal partners. Must have Prism experience at an advanced level.

Amplify HR Management is seeking a client-facing Product Specialist with strong Prism platform expertise and prior PEO industry experience. This role is responsible for supporting the full client lifecycle including product demonstrations, client training, troubleshooting, and backend Product and Prism configuration. The ideal candidate is a strong communicator who can translate client needs into effective system set-up and training while ensuring high-quality customer experience.

Lead product demonstrations for prospective and existing clients.

Partner with internal teams to understand client requirements and align Prism/Product capabilities to business needs.

Provide product guidance and recommendations based on best practices.

Conduct client training sessions for administrators and end users.

Create and maintain training materials, job aids, and process documentation as needed as Products are added.

Support adoption by ensuring clients understand workflows, features, and system functionality within the selected Products.

Serve as a primary point of contact for Product-related client questions and troubleshooting.

Investigate issues, reproduce system behavior, and recommend solutions or workarounds.

Escalate complex issues appropriately and track resolution through completion.

Perform backend Product and Prism setup including configuration, permissions, workflows, and system settings.

Ensure system setup aligns with client requirements and internal compliance standards.

Support system optimization and updates as needed.

Perform a needs analysis with the Implementation resource to ensure that all setup items required are prepared and set up.

Participate in the development of training content, guides and plan rollouts for Product enhancements for the organization.

Document client requirements and setup details.

Managing and maintaining the current stack of the Amplify Products.

3+ years of Prism experience (hands-on system configuration and support).

3+ years of PEO industry experience (Professional Employer Organization environment).

Proven experience in a client-facing role supporting implementations, training, or product support.

Strong knowledge of onboarding/account setup processes and client enablement best practices.

Excellent communication skills with the ability to explain technical concepts to non-technical users.

Strong troubleshooting and problem-solving abilities with attention to detail.

Ability to manage multiple priorities and client timelines in a fast-paced environment.

Experience conducting software demos and delivering end-user training.

Experience working with ticketing systems (ex: SalesForce).

Experience collaborating with cross-functional teams (Client Success, Implementation, Human Resources, Systems).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Employee may experience long periods of continuous time focusing on a computer monitor.

Walking, standing, bending, and stooping occasionally.

May require overtime.

Working conditions are normal for a fast-paced office work environment.

Material and Equipment Directly Used:

Computer with Microsoft Office software applications

Slack

Smartsheet

Salesforce

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employee will be required to follow any other instructions and to perform any other duties requested by their supervisor. Nothing in this job description shall create or is intended to create or shall be construed to constitute a contract of employment, express or implied. Employees are held accountable for all duties of this job.

Full-Time

401(k)

Health insurance

Dental insurance

Vision Insurance

Flexible Spending Account

Employee Assistance Program

Flexible Spending Account

Paid Time Off

Professional Development Assistance

Tuition Reimbursement

Schedule:

Monday to Friday

Work Location:

Northbrook, IL (Hybrid, 2-3 days a week onsite)

Salary Range: $80000-90000