NOC Transport Technician II

The NOC Transport Technician II is responsible for maintaining, troubleshooting, and optimizing customer and internal network infrastructures, with a focus on managed IT services and network reliability. This position serves as a Level 2 escalation point for complex issues across core transport, managed service clients, and data center systems.

Network Operations

Monitor, analyze, and maintain network transport systems (SD-WAN, MPLS, SIP, LAN/WAN).Implement, configure, and maintain Fortinet, Cisco, Adtran, and Meraki network equipment.Manage VLANs, DHCP pools, and routing protocols such as OSPF and BGP.Configure and maintain network templates, inventory records, and CPE configurations.Perform proactive maintenance, system updates, and preventative checks on customers and internal equipment.Coordinate with vendors and internal teams for escalations, updates, and implementation projects.Maintain accurate documentation, including network diagrams, methods of procedure, and ticket notes.Build and manage WAN failover solutions.Configure and test CPE, including routers, firewalls, switches, and access points.

Managed Services

Serve as a customer-facing technical resource for managed service requests.Support customer systems, including firewalls, servers, and backups (Veeam, Fortinet).Administer and support Microsoft 365 environments, including Exchange Online, Teams, SharePoint Online, and OneDrive.Manage cloud storage, backup, and disaster recovery solutions.Deploy, configure, and maintain virtual servers.Assist with data migrations and storage optimization initiatives.Contribute to the development of managed service processes and documentation.

Trouble Tickets & Escalations

Work Level 2 trouble tickets and order tasks through applicable systems.Provide detailed notes on troubleshooting steps, test results, and resolutions.Maintain workload and productivity metrics, with tickets and tasks measured weekly.

Shared Responsibilities

Participate in an on-call rotation - each rotation is a full calendar weekMonitor core network elements, network performance, and facilities for service issuesPerform remote troubleshooting while maintaining a positive and professional manner at all times in high-stress situationsParticipate in a call queue and receive repair calls and provide status to customers on a regular basisComplete scheduled preventative maintenance checks on core network elements Make recommendations for process and procedure improvementCreate and maintain methods of procedure

Qualifications

Education & Certifications

Associate or bachelor’s degree in CIS, MIS, or a related field; or equivalent work experience.Network+ certification preferred.

Experience

2+ years of experience in voice and data troubleshooting, Cisco routing and switching, and network infrastructure.VoIP experience preferred.

Knowledge & Skills

Intermediate understanding of TCP/IP, OSI model, and LAN/WAN technologies.Knowledge of routing protocols (OSPF, BGP), VLANs, DHCP, SIP, and MPLS.Familiarity with ZTP portals of various VOIP Endpoints.Familiarity with Adtran, Cisco, Fortinet, and Meraki hardware.Proficiency with command line interfaces.

Core Competencies

Critical thinking and complex problem-solving.Strong analytical and systems analysis skills.Sound decision-making and troubleshooting under pressure.Strong customer orientation and communication skills.Dependability and resilience in fast-paced environments.

Competitive pay with the opportunity for annual increasesCompetitive comprehensive medical coverage with minimal employee costHealth Savings AccountEmployer-paid life insuranceEmployer-paid long-term disabilityDental insuranceShort-Term DisabilityLife/AD&D for employee, spouse, and childrenAccident, hospital indemnity, and critical illness insurance for employee, spouse, and children401(k) program with employer match up to 8%Unlimited PTO, paid sick time, and 11 paid holidays + 1 floating holidayPaid birthday offPaid volunteer dayBook purchase programClear Rate Phone/Internet service creditIn-building café with games, pool tables, and a 9-hole putting greenFree in-building fitness centerFun company events and contests in and outside the office throughout the year