Initial Trainer

Initial Trainer Job Description:

This Role Is for Professionals — Not Placeholders

At Moxie Pest Control, we don’t cut corners,  and we don’t hire people who do.

We’re looking for an Initial Trainer who understands that how someone starts shapes everything that follows. This role sets the standard for performance, professionalism, and culture across our organization. This isn’t a “run through a slideshow” job,  it’s a high-impact role for someone who believes training done right changes outcomes.

This is a full-time, in-person role responsible for onboarding and developing new hires across departments, including technicians, customer service representatives, and managers.

Why This Job Feels Different

You’ll finish each training cycle knowing you built someone’s confidence and capability from day one.
You’ll have defined expectations, structured systems, and leadership support.
You’ll be trusted to shape the employee experience — and recognized for doing it with excellence.

We believe structure creates freedom. Clear processes, strong policy alignment, and high training standards allow you to develop people without chaos or inconsistency.

About You

You’re structured, empathetic, and confident leading a room. You hold high standards while making people feel supported. You understand that great training isn’t just about information — it’s about clarity, accountability, and culture.

You’re:

Empathetic & Supportive — You meet new hires where they are and build confidence
Policy-Aligned & Professional — You follow standards and explain the “why,” not just the “what”
A Strong Communicator — Clear, persuasive, and comfortable leading groups
Organized & Accountable — You track progress, documentation, and certification details carefully
Service-Oriented — You believe training should reflect the same excellence we provide customers

What a Typical Day Looks Like

Lead interactive onboarding sessions for new hires
Facilitate role-playing, simulations, and real-world training scenarios
Teach both technical skills and Moxie’s customer-first mindset
Assess trainee progress through quizzes, demonstrations, and feedback
Document certification progress and performance milestones
Partner with department leaders to address skill gaps
Provide post-training mentorship and coaching
End the day knowing you helped someone build a strong foundation for success

Key Responsibilities

Design and deliver structured onboarding programs for multiple departments
Partner with hiring managers to create role-specific training plans
Lead engaging, hands-on learning experiences
Evaluate trainee performance and readiness
Maintain detailed training records and certification tracking
Provide ongoing support after onboarding completion
Identify development gaps and collaborate on improvement plans
Model Moxie’s values and professional standards in every session

This Role Is NOT for Everyone

If you prefer informal, unstructured environments or cutting corners on policy, this won’t be a fit.
If you’re uncomfortable presenting to groups or holding others accountable, this won’t be a fit.

If you value professionalism, clarity, structure, and developing people the right way — you’ll thrive here.

Requirements

1–2 years of experience in training, teaching, or mentoring roles (Required)
2+ years of customer service experience (Required)
2+ years of call center experience (Required)
Strong presentation and communication skills
Highly organized with strong attention to detail
Ability to manage multiple training timelines
Adaptable to different learning styles
Experience or knowledge of pest control fundamentals (Preferred but not required)
Full-time, in-person attendance required

Why Join Moxie Pest Control?

Structured training systems and leadership support
Clear performance expectations and measurable impact
Opportunity to grow into senior training or operations leadership roles
A professional team environment built on Moxie’s core values:
Be Kind. Be the Solution. Do the Right Thing. Keep Improving.

Moxie’s mission is to improve the quality of life for our customers, our team, and our community, and that starts with how we train our people.

Ready to Apply?

If you’re dependable, structured, and passionate about developing people the right way, apply today.

Moxie Pest Control, professionalism isn’t optional. It’s our standard.

Equal Opportunity Employer. We participate in the E-Verify program.