About this position
Information Services Support Technician
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POSITION PURPOSE
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Performs setup, configuration, installation, and support functions for PCs, printers and telephones. Installs and troubleshoots various software applications as needed. Assists the Network Engineer in the set-up, testing and installation of new systems/applications. Documents and resolves all assigned HelpDesk requests. Independently manages assigned large-scale projects.
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MINIMUM EDUCATION REQUIRED
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Associate Degree: Computer Operations or equivalent work experience
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MINIMUM EXPERIENCE REQUIRED
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3 to 5 years
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LICENSES / CERTIFICATIONS REQUIRED
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N/A
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KNOWLEDGE, SKILLS & ABILITIES REQUIRED
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Minimum of two (2) years of experience in computing concepts and networking.
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Ability to read, write, speak, and comprehend English in order to establish a working relationship with end users and interpret manuals.
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Demonstrated written and oral communication skills.
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Ability to organize, analyze, problem-solve complex technical issues and educate.
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Knowledge of TCP/IP, Ethernet topology, VLAN’s, and VPN’s.
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Knowledge of unattended or single-image deployment.
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Knowledge of Windows desktop operating system.
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Understands Active Directory functionality.
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Knowledge of large scale environments.
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PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES
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Performs setup, configuration, installation, and support functions for PCs, printers and telephones.
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Provides exemplary customer service to all users.
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Documents and resolves all assigned HelpDesk requests in appropriate time frame.
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Assists the Network Engineer in the set up, testing and installation of new systems/applications.
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Independently manages assigned large-scale projects.
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