Service Coordinator

Job Summary 

The Service Coordinator supports the delivery of high-quality home care services by coordinating client services and supporting daily office operations. This role works closely with clients, caregivers, case managers and internal teams to ensure services are organized, documented and delivered in accordance with care plans and authorizations. The Service Coordinator helps maintain continuity of care while contributing to a positive experience for both clients and caregivers.

Key Responsibilities 

• Coordinate services for assigned clients to ensure consistent, timely and appropriate care delivery
• Serve as a primary point of contact for clients, families, caregivers, case managers and referral partners
• Develop, implement and update individualized service plans based on client needs and authorized services
• Conduct initial and ongoing client evaluations, both on-site and by phone, to monitor service quality, compliance and satisfaction
• Manage client intakes, admissions and discharges, including scheduling and preparation of welcome materials
• Manage client authorizations and support billing accuracy to ensure services are authorized and billable
• Support staffing and scheduling to ensure shifts are filled, overtime is minimized and service disruptions are addressed
• Monitor and address missed clock-ins and clock-outs and track EVV data as required
• Maintain accurate and timely client records in the care management system in accordance with licensing and documentation requirements
• Provide timely, professional and proactive communication to clients and caregivers, including routine outreach and special occasion communications
• Support and participate in weekly New Hire Agency Orientation

Essential Job Functions (Required to perform with or without reasonable accommodation)

• Maintain regular, reliable and predictable attendance.
• Strong interpersonal skills and ability to work effectively with others.
• Respond promptly and professionally to business needs, client concerns, caregiver issues, and operational disruptions.
• Maintain accurate, timely and compliant records and documents.
• Exercise sound judgment, problem-solving, and decision-making skills.
• Communicate clearly and professionally with caregivers, clients, families, and internal teams.
• Adhere to all company policies, confidentiality rules, safety requirements and regulatory obligations including HIPAA.
• Work effectively in fast-paced, dynamic environment, adjusting to shifting priorities and performing the critical day-to-day duties independently with minimal supervision.

 Education and Experience

• Experience managing and prioritizing administrative responsibilities in an office setting with some time spent in client homes
• Experience using an electronic CRM or care management system; AxisCare preferred
• Experience in home care, healthcare or a related service-based industry preferred
• High School Diploma or equivalent required

Working Conditions

• Ability to remain in a stationary position for extended periods (office environment)
• Ability to operate standard office equipment or tools required for the position
• Ability to move about the work area and between sites as needed

Work Location: Caring for the Coast

Work Hours: Monday – Friday, 8am – 5pm

Supervisory Responsibilities: No

Required Travel: Moderate travel to meet with clients and referral partners

About Us

Caring for Others provides high-quality, compassionate care for aging and disabled adults in their homes. From our start in 2007, our mission has been to make sure that golden years stay golden, helping clients maintain independence and dignity with support they can trust.

We’re not just about client care; we’re about people, both the clients we serve and the employees who make that care possible. With over 500 employees across multiple locations in Oregon, we continue to grow. Our core values; excellence, compassion, honor, and integrity, guide how we work with clients, families, and each other.

Benefits

• Paid Time Off
• Paid Holidays
• Medical – Generous Allowance for Employee and Dependents
• Dental – Company Paid for Employee
• Vision – Company Paid for Employee
• Employee Assistance Plan – Company Paid
• Voluntary Benefits - LTD, Life, Accident and more
• 401k with Company match

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Caring for Others is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Caring for Others will engage in the interactive process and consider reasonable accommodations for qualified applicants and employees with disabilities, consistent with state and federal law.