Human Resources Associate

Job Title: HR Associate
Department: Human Resources
Reports To: HR & Operations Manager

Location: Remote (Hybrid for applicants residing within Miami)

Position Summary

We are seeking a highly organized and proactive HR Associate to support daily HR operations, recruiting coordination, and internal policies and process management. This role serves as a key operational partner to the HR & Operations Manager and plays a central role in maintaining HR systems, coordinating hiring workflows, supporting employee onboarding, and assisting with company logistics. Candidates residing outside of the Miami area will work fully remotely, however, candidates who reside within the Miami area may occasionally be asked, with advanced notice, to provide in-person support at the Pro-Play Games store location based on business needs, including onboarding support, operational assistance, or special projects. 

The ideal candidate is comfortable working independently in a remote environment while remaining flexible to support in-person needs if locally based as well as thrives in structured environments, is comfortable learning HR systems, and enjoys balancing people-focused tasks with process-driven work.

Key Responsibilities

Employee Support

• Serve as a first point of contact for employee questions related to policies, timekeeping, and general HR procedures
  

• Guide employees through HR processes and escalate complex matters to HR leadership

Onboarding & Offboarding

• Coordinate new hire onboarding, including documentation, system setup, and orientation support
  

• Manage offboarding procedures, including paperwork and system updates

HR Operations

• Maintain employee records and ensure documentation accuracy and confidentiality
  

• Track compliance requirements (I-9s, training records, policy acknowledgments)
  

• Support payroll coordination by assisting with timekeeping and employee data accuracy
  

Process & Administrative Support

• Assist with performance review cycles and HR initiatives
  

• Support internal communications related to HR processes
  

• Help improve HR workflows and documentation systems
  

Qualifications

• Strong organizational skills and attention to detail

• Comfortable communicating professionally with employees at all levels

• Ability to handle confidential information with professionalism and discretion

• Familiarity with HR systems or payroll/timekeeping platforms preferred

• Ability to create and maintain clear internal documentation such as SOPs, process guides, basic infographics, or handbook updates (training provided)

What Success Looks Like

• Employees receive timely and accurate HR support

• Onboarding and offboarding run smoothly

• HR records remain organized and compliant

• Managers feel supported with day-to-day HR processes

• Policies and procedures are created, updated, and maintained up-to-date. 

About Us

About Pro-Play Games

Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience. From our retail storefront to large-scale national events, our team supports thousands of players, collectors, and hobbyists each year.

At PPG, we pride ourselves on operational excellence, strong team collaboration, and a fast-paced environment where processes matter and people make the difference. As we continue to grow, we are investing in scalable systems, strong leadership, and team members who are detail-oriented, proactive, and committed to continuous improvement.

Joining Pro-Play Games means being part of a passionate, high-energy team that values:

• Teamwork and accountability

• Integrity and professionalism

• Community and customer focus

• Growth and continuous improvement

In addition to core responsibilities, all team members are expected to support and promote an ethical, respectful, and compliant workplace culture. This includes acting with integrity, maintaining confidentiality, treating others with respect, and speaking up when concerns arise. Pro-Play Games is an equal employment opportunity employer and does not discriminate against any qualified individual on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected classification under applicable federal, state, or local law.