About this position
- Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
- Must be able to stand for eight hours, bend, stretch, reach.
- Must be able to see and hear.
- Must be able to speak and read English, the ability to communicate in another language may be helpful.
- Must display professionalism, honesty, and trustworthiness at all times.
Requirements
Knowledge in:
- Menu items and beverage choices
- Standards of operation as required by brand.
- Area shopping, dining, entertainment and travel directions to assist guest inquires.
- Daily hotel operations, check daily events, bulletin boards are up to date on changes, new procedures and events.
- Entire property, staff, services, hours of operation, type of room, locations, rates, discounts.
Skills:
- Service minded, friendly professional behavior
- Suggest and serve quality food and beverage items as per standards
Abilities:
- Multi task, remain associate and guest service centric.
- Effectively communicate with guests, department heads, associates and home office support staff.
- Solve guest issues with professionalism maintain hospitable attitude.
- Work as a team member in aspects such as: cleaning, side work, food preparation and storage.
SPECIFIC RESPONSIBILITIES
- Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
- Close out shift by cleaning and restocking supplies for next day or shift.
- Maintain safety and security practices, have thorough knowledge of emergency procedures.
- Ensure guests are provided with the highest quality product and service.
- Ensure brand standard documentation is completed as required.
- Other duties as assigned, that the associate is capable of performing.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
Standing, walking for long periods of time while maintain a friendly professional image. Be flexible in regard to work schedule. Be available as necessary 24/7, weekends and holidays.