About this position
Regional Client Service Coordinator
Job Description
Regional Client Service Coordinator (San Antonio-Based | Regional Support)
Location: San Antonio, TX (on-site)
Schedule: Full-time. Core hours are Monday to Friday 8-5. This role participates in a rotating after-hours on-call phone schedule.
Industry: Restoration and Remodeling / Home Services
About Us
We are a growing emergency restoration and remodeling company with offices in Austin, San Antonio, and Corpus Christi. We specialize in water, fire, mold, and biohazard mitigation. Our mission is to deliver fast, honest, and high-quality service when our customers need it most.
As our regional operations continue to grow, we are hiring a Regional Client Service Coordinator to serve as the first point of contact for incoming client communications and to help coordinate emergency response and construction operations across markets.
About the Role
The Regional Client Service Coordinator is a customer-service–focused role that serves as the communication hub between partners, clients, first responders, project teams, and internal departments.
This position is responsible for call intake, coordinating the dispatch of emergency response teams, scheduling initial construction site walk-throughs, and ensuring accurate, timely communication. The role also provides light office management support for the San Antonio office and assists with administrative and billing functions as needed.
This position is based in our San Antonio office and reports to the Administrative & HR Manager based in Austin.
Key Responsibilities
Client Intake & Customer Service
Serve as the first point of contact for all incoming regional calls, lead emails, and client inquiries
Gather, document, and accurately transcribe customer and job information
Calm, reassure, and guide customers, often during stressful emergency situations
Act as a communication bridge between partners, customers, field teams, project managers, and internal departments
Participate in a rotating after-hours on-call phone schedule to support emergency intake
Scheduling & Dispatch
Dispatch first responders and emergency mitigation resources based on urgency, location, and availability
Schedule initial construction site walk-throughs for estimators and project managers
Maintain and update scheduling systems to ensure accuracy and visibility
Adjust schedules in real time to accommodate emergencies, delays, or project changes
Office, Administrative & Billing Support
Provide office management support for the San Antonio office
Assist with invoicing, vendor setup, and basic QuickBooks tasks as needed
Order office supplies and coordinate general office organization
Coordinate with external vendors for basic IT or office equipment issues when needed
Schedule Expectations
Our business operates 24/7, 365 to respond to property emergencies. The administrative team supports this by participating in an after-hours phone rotation.
This role is expected to:
Participate in a rotating weekly after-hours on-call phone schedule
Respond to emergency intake calls outside of regular business hours when on call
Document and communicate after-hours activity to ensure smooth handoffs
Who We’re Looking For
3 to 5 years of experience in customer service and/or sales, scheduling, office coordination, and/or administrative support
Strong verbal and written communication skills with high attention to detail
Calm, professional demeanor in high-stress or emergency situations
Highly organized with the ability to manage multiple priorities
Experience using QuickBooks Online (QBO), QB Time, Slack, and Google Workspace (Docs and Sheets)
Comfortable working in a fast-paced, service-oriented environment
Bonus Points For
Experience in restoration, construction, or emergency services
Spanish fluency
Experience supporting multi-location operations
Why Join Us
Meaningful role supporting customers during critical situations
Stable, full-time position with competitive hourly pay
Collaborative, supportive team environment
Opportunity to grow with a scaling regional company
Total Compensation
We believe in paying competitively for skilled, reliable team members and investing in long-term growth. The hourly pay range for this role is $26–$31 per hour, based on experience, performance, and overall fit.
In addition to competitive hourly pay, this position offers a comprehensive total compensation package, including:
Medical, dental, and vision insurance
Paid Time Off (PTO) and Sick Time
Paid training and onboarding
Sponsored industry certifications and professional development
Bonus pay opportunities tied to performance and company goals
This role also offers overtime eligibility, providing additional earning potential during high-volume periods or on-call rotations.
To Apply
Please send your resume and a brief note explaining why this role aligns with your experience.
Schedule Expectations
Our business operates 24/7, 365 to respond to property emergencies. The administrative team supports this by participating in an after-hours phone rotation.
This role is expected to:
Participate in a rotating weekly after-hours on-call phone schedule
Respond to emergency intake calls outside of regular business hours when on call
Document and communicate after-hours activity to ensure smooth handoffs
Salary Information