About this position
Description:
SAFEWAZE – BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
We are seeking a Bilingual Customer Service Representative that will Support Safewaze’ s overall growth strategy and development of our South America market by delivering top notch service to our customers and processing incoming orders for materials and services. A strong candidate will have a keen eye for detail and be able to multi-task in a busy environment.
THE COMPANY YOU WILL BE JOINING:
- Branded manufacturer and marketer of fall protection equipment.
- #1 player in its market with exceptionally high growth potential.
- Mission-driven: we are committed to providing the highest quality fall protection equipment serving the construction, industrial, solar, wind, tower, energy and general safety markets.
- A division of Canopy Brands, a growing family of trusted at-height brands, providing protection, access, and mobility solutions to commercial and residential markets.
WHAT WE OFFER YOU:
- Competitive Salary with comprehensive benefits. This includes, healthcare, 401k matching, vacation, company paid holidays, annual bonus plan based on company performance
- Meaningful autonomy and empowerment in a positive environment that supports development and recognizes achievement.
WHAT THE ROLE DOES:
- Point of contact for customers in answering routine calls and email inquiries on customer orders to provide information about product pricing and availability and take or enter the order.
- Receives and prepares orders for system entry and enters orders into the system.
- Verify customer order information for correctness, checking it against previously obtained information as necessary.
- Maintains records for delivery dates, inventory and other data related to each transaction.
- Utilizes a database to track orders, update status and notify the customer of changes in the delivery schedule.
- Recommend merchandise or services that will meet customers’ needs.
- Check inventory records to determine availability of requested merchandise.
- Confer with Production, Sales and Shipping personnel to expedite or trace shipments.
- Maintain order records by filling orders and related documents.
THE BACKGROUND THAT FITS:
- High School diploma required.
- 3 years of proven experience in Customer Service & Order Processing.
- Must be fluent in both Spanish and English with the ability to communicate via phone and email in both languages.
- Proficiency in Microsoft Office, specifically Outlook and Excel. Experience working in Microsoft Dynamics 365 preferred, but not required.
- Must work well in a busy environment with the ability to multi-task, organize, prioritize, and track details with accuracy.
- Strong communication abilities, both verbal and written. Comfortable interacting directly and professionally with customers and maintaining positive relationships.
- Highly ethical, positive cultural addition, self-motivated.
- Demonstrates Safewaze core values: Respect, Precision, Urgency, Mastery, Positivity