Tasting Room Concierge

JOB SUMMARY

As a Tasting Room Concierge, you will be the first point of contact for guests visiting our tasting room, ensuring they feel welcomed and cared for. This role is integral to creating a seamless and enjoyable guest experience by managing reservations, seating guests, and assisting with various aspects of hospitality operations.

DUTIES AND RESPONSIBILITIES

• Serve as the first impression of the brand, warmly welcoming all guests and introducing them to the property and their reserved experience.
• Guide guests to their table or tasting area and check them in using the reservation system on a tablet.
• Provide support to management & sales team with overseeing daily service flow. Tasks include supporting time management of table turns, communicating guest special accommodations / needs and facilitating surprise & delights for guests celebrating special occasions with us
• Support inventory and merchandising efforts by restocking retail and tasting room items as needed.
• Assist with table service by clearing plates, silverware, and glassware after use.
• Collaborate with kitchen staff to deliver food to guests and provide brief descriptions of the dishes.
• Assist with end-of-day duties, including stocking wine, washing dishes, glassware, and utensils, and maintaining general cleanliness.
• Perform routine cleaning of bar and patio areas, ensuring they are presentable and guest-ready at all times. Keep floors clear of debris, broken glass, and spills during service to ensure safety and cleanliness.
• Exhibit flexibility and a team-first attitude by assisting with additional tasks as needed in a dynamic hospitality environment.

QUALIFICATIONS

• 21 or over as must be able to pour wine as part of welcome splash
• Ability to multi-task and work effectively in a fast-paced environment under pressure.
• Flexibility to work weekends and special events.
• At least one year of experience in a guest-facing hospitality role.
• Customer service experience required; prior restaurant or retail experience preferred.
• Must have or be able to obtain ServSafe certification and Responsible Beverage Service certification.
• Strong organizational and interpersonal skills with excellent attention to detail.
• Passion for wine and delivering exceptional customer service.
• Familiarity with TOCK reservation systems is a plus.
• Experience with POS systems is a plus.
• Demonstrated reliability, punctuality, and ability to work effectively in a team environment.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to:

• Lift up to 25-50 pounds regularly.
• Move safely over uneven terrain.
• Bend, sit, twist, and stand for extended periods.

Our tasting room experience is built on a foundation of exceptional hospitality, attention to detail, and a passion for creating memorable moments for our guests. We celebrate a love for wine, customer service, and teamwork. Every member of our team plays a key role in ensuring each guest interaction is personal, welcoming, and unforgettable.