About this position
Lead with Purpose: Become a Service Manager at Benjamin Franklin Plumbing – Service Minds!
Are you a natural leader with a background in the trades and a passion for coaching high-performing teams? Benjamin Franklin Plumbing is seeking a Service Manager to join our growing team and help drive success through operational excellence, technician development, and outstanding customer service.
As a Service Manager, you’ll play a vital role in the daily performance of your branch by coaching technicians, monitoring metrics, optimizing schedules, and ensuring our customers always receive best-in-class service. You’ll help foster a culture of accountability, safety, and success.
At Service Minds, home to brands like Mister Sparky and One Hour Heating & Air Conditioning, we’re committed to career growth, work-life balance, and rewarding hard work. If you’re ready to step into a leadership role where you can make a real impact—we want to hear from you!
Why Join Us?
Base Salary of $50K–$60K + Weekly Incentive
401(k) with Employer Match to help you build long-term financial success
Comprehensive Health Benefits – HMO, PPO, and HDHP plans
Company Vehicle, Fuel Card, and iPad Provided for your success
Paid Time Off & Paid Holidays so you can recharge
Immediate Access to Benefits starting the first of the month after 30 days
Professional Development Opportunities and Leadership Training
Career Growth Across Trades within the Service Minds family
Employee Discounts on services across all our brands
Health Savings and Flexible Spending Accounts
Employee Assistance Program (EAP) and 24/7 Telehealth Access
What You’ll Do
As a Service Manager, your responsibilities will include:
Supervising and mentoring a team of technicians while setting performance goals and providing coaching.
Leading ride-alongs, technical trainings, and job quality inspections to maintain excellence.
Reviewing job completion, service documentation, and adherence to company procedures.
Overseeing technician schedules, dispatching for profit, and real-time adjustments with the call center.
Managing timecards, payroll accuracy, job costing, and labor reporting.
Supporting recruitment, interviewing, and onboarding of new technicians.
Ensuring a safe and compliant work environment through training, coaching, and documentation.
Partnering with departments like HR, Procurement, and Fleet Management to ensure smooth operations.
Handling customer escalations professionally and promoting service recovery.
Maintaining high standards of professionalism, safety, and appearance at all times.
What It Takes to Succeed
3+ years of hands-on experience in plumbing
3+ years of experience in dispatching for profit and technician scheduling
Strong knowledge of field service software and GPS monitoring systems
Proven leadership and team management skills
Excellent communication and problem-solving abilities
Computer proficiency (Excel, Word, etc.)
Valid driver’s license and clean driving record
Ability to pass a background check and drug screening
High School Diploma or GED required
EPA or NATE Certification (preferred, but not required)
Associate degree or prior supervisory experience (preferred)
Work Environment & Physical Requirements
Combination of office and field work, including ride-alongs and job site visits
Ability to work extended hours, evenings, or weekends as needed
Capable of standing, walking, climbing, and performing physical tasks as required
Must be comfortable working under pressure and handling conflict with professionalism
If you’re passionate about leading a team, delivering exceptional service, and growing your career in a fast-paced, supportive environment, apply today and become a part of the Benjamin Franklin Plumbing – Service Minds family!
We are proud to be an Equal Opportunity Employer and are committed to building a diverse and inclusive team where everyone belongs.
Salary Information