About this position
Centennial Technologies is seeking a mid-level ServiceNow Business Analyst who serves as a key liaison between business stakeholders and technical teams, ensuring ServiceNow solutions align with business needs. This role is responsible for gathering requirements, documenting processes, supporting configuration efforts, and ensuring successful delivery of ServiceNow implementations and enhancements.
Requirements:Key Responsibilities:
· Elicit, analyze, and document business and functional requirements for ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Customer Service Management (CSM), and Security Operations (SecOps).
· Collaborate with business and technical stakeholders to assess current-state processes and define future-state workflows.
· Translate business requirements into well-defined user stories, acceptance criteria, and functional specifications.
· Partner with ServiceNow developers and architects throughout solution design, configuration, and testing activities.
· Facilitate requirements workshops, backlog grooming, and sprint planning sessions.
· Support User Acceptance Testing (UAT) planning, execution, defect triage, and resolution.
· Ensure delivered solutions align with ServiceNow best practices, platform standards, and governance guidelines.
· Maintain project documentation including process flows, requirement traceability matrices, and configuration records.
· Support reporting and dashboard development using ServiceNow Performance Analytics.
Key Qualifications:
· Bachelor’s degree in Business, Information Systems, or a related field (or equivalent experience).
· 5+ years of experience as a Business Analyst including 3+ years of experience in ServiceNow.
· Strong understanding of ServiceNow platform capabilities and data model.
· Must be experienced in DME and O&M environments preferably in Federal Govt projects
· Must be able to manually test systems, applications, functional and nonfunctional requirements.
· Must have skills are requirements gathering & analysis, process mapping and improvement, user story creation, stakeholder communication, UAT coordination, Agile delivery.
· Experience working with Agile/Scrum methodologies.
· Ability to translate business needs into technical requirements.
· Excellent communication, documentation, and stakeholder management skills.
· Must be eligible to obtain public trust clearance.
Preferred Qualifications
· Experience with federal, healthcare, or regulated environments.
· Knowledge of integrations, CMDB, and workflow automation.
· Experience with ServiceNow reporting, dashboards, and Performance Analytics.
· Any ServiceNow certification is desirable
Work Conditions
· Location: Hybrid – At least 4 days onsite in Tysons Corner, VA.
· Job Type: Full-time
About Centennial Technologies Inc.:
Centennial Technologies Inc. is committed to a healthy work-life balance and provides a collaborative and supportive professional environment. We offer flexible PTO, casual work culture, and regular opportunities for career advancement and skills development.
Benefits and Perks
• Medical and Vision Insurance – Centennial covers 80% of employee and family premium costs, making high-quality healthcare affordable for you and your loved ones.
• Dental Insurance – 100% employer-paid coverage for employees.
• Short-Term and Long-Term Disability Insurance – Fully employer-paid, providing financial security and peace of mind.
• Life Insurance – Company-paid coverage to support you and your family.
• 401(k) Retirement Plan with Employer Match – A competitive retirement plan with employer matching to support your long-term financial goals.
• Paid Time Off & Federal Holidays – A generous paid time off program and 11 paid federal holidays to support balance and time to recharge.
• Metro Reimbursement – Transportation benefits to help offset commuting costs and make commuting more affordable.
Centennial offers a highly competitive benefits package that protects your family, rewards your future, and supports your work-life balance.
Work Environment and Culture
• Collaborative, respectful, and inclusive culture.
• Direct access to leadership and decision-makers.
• Opportunity to work on high-impact federal modernization programs.
• Recognition programs for outstanding performance and innovation.
Technology and Innovation
• Exposure to cutting-edge technologies (AI, cloud, data, automation, cybersecurity).
• Opportunities to contribute to proprietary platforms and innovation labs.
• Modern tools and environments that support productivity and creativity.
Why Employees Love Working at Centennial
• Small business agility with enterprise-level impact.
• Your ideas are heard and implemented.
• You see the real-world impact of your work in government programs that matter.
• Strong values: professionalism, focus, integrity, trust, innovativeness, and excellence.
Equal Opportunity Employer:
Centennial is an equal opportunity employer and complies with all applicable federal, state, and local employment laws