Volunteer Engagement Manager

Neighborhood House Saint Paul, Minnesota, United States Marketing

About this position

Volunteer Engagement Manager

Position: Volunteer Engagement Manager
Position: Volunteer Engagement Manager
Salary: $49,000-$59,000 commensurate with experience
Schedule: Full-time, weekday business hours with some weekends and evenings
Location: In person, St. Paul
WHO WE ARE
For more than 128 years, Neighborhood House has partnered with families in St. Paul to ensure access to essential services, including food, housing, education, and opportunities. Today, we serve more than 30,000 individuals annually across six neighborhoods, striving for a community where everyone can thrive.
POSITION SUMMARY
The Volunteer Engagement Manager provides strategic and operational leadership for Neighborhood House's volunteer systems, staff, and engagement infrastructure. Reporting to the Director of Volunteer Engagement and Events, this role is responsible for designing, implementing, and continuously improving organization-wide volunteer engagement systems.
The Manager supervises the Volunteer Engagement Coordinator and ensures that volunteer recruitment, onboarding, deployment, and retention practices are consistent, equitable, and aligned with organizational priorities. This role translates departmental and organizational goals into clear operational plans and performance benchmarks.
The position centers equity, accessibility, and radical hospitality in all aspects of volunteer management and community engagement.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Volunteer Program Leadership
  • Develop, implement, and continuously improve organization-wide volunteer recruitment, screening, onboarding, training, placement, and recognition systems.
  • Develop and implement strategies to meet annual recruitment, retention, and engagement targets.
  • Design scalable volunteer engagement models, including individual, group, corporate, and skills-based opportunities.
  • Conduct strategic outreach and relationship-building efforts with community and corporate partners.
  • Regularly assess organizational volunteer capacity and recommend programmatic or structural adjustments.
  • Ensure volunteer roles are clearly defined, accessible, and aligned with program and participant outcomes.
Volunteer Operations & Systems Management
  • Manage standards and systems for volunteer scheduling, deployment, and coverage; monitor implementation and work with the director to adjust strategies as needed.
  • Develop, maintain, and execute standardized volunteer policies, procedures, and training materials.
  • Ensure consistent implementation of background checks, agreements, and compliance protocols.
  • Oversee implementation and optimization of volunteer management platforms and related tools.
  • Ensure confidentiality, safety, and risk management standards are upheld.
Management & Supervision
  • Translate organizational and departmental volunteer engagement goals into annual work plans and measurable performance benchmarks.
  • Establish clear expectations, accountability systems, and workflow priorities for volunteer engagement functions.
  • Supervise, coach, and evaluate the Volunteer Engagement Coordinator, including setting goals, conducting performance reviews, and developing professional development plans.
  • Provide regular coaching, guidance, and corrective feedback to support staff effectiveness and growth.
  • Foster a collaborative, inclusive, and mission-centered team culture aligned with Neighborhood House values.
Coordination & Cross-Department Collaboration
  • Collaborate with Advancement, Programs, Operations, and In-Kind teams to align volunteer engagement with organizational priorities.
  • Partner with program directors and managers to assess volunteer needs and align capacity with service delivery goals.
  • Train and support program staff in volunteer supervision standards and best practices.
  • Serve as the primary escalation point for complex volunteer issues, conflicts, or performance concerns.
Data, Evaluation & Continuous Improvement
  • Establish standardized reporting schedules and data quality expectations.
  • Analyze volunteer trends and present findings, risks, and recommendations to the Director and organizational leadership.
  • Use data insights to inform strategy, resource allocation, and system improvements.
  • Ensure accurate documentation and compliance with data privacy standards.
Equity, Access & Community Engagement
  • Embed equity, cultural responsiveness, and radical hospitality into volunteer policies, systems, and practices.
  • Ensure volunteer opportunities are accessible to individuals from diverse backgrounds and abilities.
  • Integrate trauma-informed and culturally responsive approaches into volunteer training.
  • Promote inclusive engagement practices that reflect the communities Neighborhood House serves.
Financial & Administrative Stewardship
  • Support budget development, monitoring, and forecasting for volunteer programming.
  • Track and approve expenses related to volunteer engagement within delegated authority.
EXPERIENCE AND SKILLS
Required Qualifications
  • Bachelor's degree or equivalent professional experience.
  • Minimum of three years of experience in volunteer management, community engagement, program management, or related field.
    • At least two years of supervisory or team leadership experience.
  • Demonstrated experience developing systems, processes, or programs.
  • Strong project management and organizational skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Demonstrated ability to move projects to completion by deadlines
  • Committed to working both independently and as part of a team
  • Demonstrated ability to work effectively with diverse communities.
  • Working knowledge of racial equity and social justice issues relevant to the communities we serve
  • Proficiency with Microsoft Office and database/CRM systems.
Desired Qualifications
  • Ability to speak one or more languages spoken by our participant families, especially Spanish, Karen, Hmong, and Somali.
  • Experience in nonprofit or human services organizations.
  • Experience with volunteer management platforms.
  • Certification in volunteer administration.
WORK LOCATION
  • This in-person role is based in St. Paul, MN.
BACKGROUND CHECK REQUIREMENT
Neighborhood House is required to conduct background checks on all final candidates because of our work with youth and families. We understand that past events may have occurred, and we don't want this to deter you from applying. The outcome of background checks does not automatically disqualify a candidate, and we are open to a conversation to discuss the results.
NEIGHBORHOOD HOUSE IS AN EQUAL OPPORTUNITY EMPLOYER
Neighborhood House is committed to attracting and retaining employees with varying identities and backgrounds. The Neighborhood House provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, gender expression or any other status protected by law.
WE'D LIKE TO MEET YOU
Don't meet every requirement listed in this job description? Do you think your experience level is not where it needs to be? Studies show that women and people of color are less likely to apply for jobs unless they believe they meet every single qualification. Neighborhood House is committed to fostering a diverse, inclusive, and equitable workplace. If you're interested in this position but your experience doesn't align perfectly with all the qualifications in the job description, we encourage you to apply anyway. The right role for you might be just around the corner.