About this position

CityGate Grille General Manager

If you strive to be "The Best", we want to hear from you! Apply today at www.citygatehospitality.com/careers

Location: CityGate Grille

Department: CityGate Grille

Status: Salary Exempt

Expected Compensation Range: $85,000 - $95,000/annual

The specific salary offered to a selected candidate will be commensurate with work experience, education, relevant qualifications and skill level.

Bonus Eligibility: This position is eligible to participate in an annual bonus incentive plan. Incentives are awarded based on achievement of performance metrics and specific revenue, profitability and operational goals. Gatekeepers tied to the achievement of department and/or Company budget goals may apply. Date of hire within the bonus year is considered when calculating initial eligibility.

Age Requirements: Must be 21+

Additional Requirements: IL BASSET, IL Food Handler or Manager, Allergan Certification

Role Summary:
This individual will serve not only as a General Manager, but a Brand Ambassador for CityGate Grille Restaurant when engaging with guests, the community, and the internal team. As a General Manager, this person will be responsible for ensuring the success of CityGate Grille Restaurant, Café and associated Banquet functions. This individual will oversee the management and daily operational functions of this restaurant by maintaining visible presence on the floor during peak service hours and gathering guest feedback. In addition, this individual will oversee all administrative, financial, training, performance management and recruiting efforts for these areas offering assistance and guidance where needed.

Responsibilities:

Organizes and conducts pre-shift and departmental meetings
Assists with the creation and development of community outreach and marketing plans to maximize sales opportunities and maximize use within existing markets
Conducts ongoing training programs for new and existing employees
Ability to multi-task and prioritize in a deadline driven, demanding environment
Coordinates with the F&B, Sales, and Convention Services team for group events
Organizes special events in the restaurant (wine dinners, specialty cocktail programs, cooking classes, etc.)
Checks for food quality and service consistency
Oversees the inventories for F&B liquor control
Provides a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
Instructs new hires and employees on the expectations and responsibilities for each of their roles
Interacts positively with customers promoting hotel facilities and services
Analyzes, investigates, and resolves guest complaints
Responsible for the implementation and use of the Compeat Inventory and menu item system as a tool to manage and control costs
Oversee liquor ordering and liquor controls to ensure that liquor costs can be maintained within established benchmarks
Oversee staff scheduling to ensure proper coverage while working within established labor benchmarks
Holds staff accountable in a positive and constructive manner. Follows prescribed progressive discipline and consults with HR Director on employee actions
Manage staff labor punches, ensuring punch errors are documented and corrected within the prescribed time periods
Responsible for the update and maintenance of the Micros Point of Sales System as well as the implementation of a replacement system as needed
Manage to budget and understand monthly and YTD P&L. Be able to explain variances.
Update and create SOP's top ensure that critical processes (e.g., opening and closing checklists) and service standards are documented and serve as the basis for staff training.
Ensures safety requirements of the Company are upheld at all times on the property.
Researches new developments and creates restaurant plans that reflect current legal and safety requirements.
Other duties as assigned

*This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.

Minimum Qualifications:

Education

College graduate or equivalent work experience
IL BASSET Certification required, prior Naperville BASSET Certification is a plus
IL Food Handler required
Allergan Certification required
ServSafe Food Manager Certification preferred

Experience

Five or more years' experience in a General Manager role within in a full service, fine dining restaurant environment
Micros Simphony experience preferred
Knowledge of fine dining, wines, spirits and great service leadership

Skills

Excellent written and verbal skills
Excellent interpersonal skills, ability to lead and develop a team
Conflict resolution, ability to resolve associate and guest concerns
Neat, clean and professional appearance
Ability to work in a team environment
Must have problem solving abilities
Understanding of basic accounting and financial principles
Ability to follow budget guidelines and interpret a P&L report
Administrative - Payroll, Time, Scheduling, Inventory Management and Reporting
Must have a flexible schedule and be available to work nights, weekends and holidays.

Physical Requirements

Must be able to walk and stand for up to 8 hours a day, with or without reasonable accommodation
Must be able to bend, stoop, squat, and stretch to fulfill job duties.
Must be able to lift up to 25 lbs. regularly.

Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.

Major Medical Plans, Dental and Vision Insurance - single or family options available at employee's election
Basic Life & AD&D - 100% employer paid
Short-Term Disability - 100% employer paid
Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee's election
401(k) Plan & Matching Program
Employee Assistance Program
Paid Leave Time (up to 40 hours/year)
Paid Time Off (PTO)
9 Paid Holidays/Year
Paid Jury Duty Time
Paid Bereavement for immediate family members
Partially-Paid Parental Leave
Hotel/Restaurant Discounts
Pet Insurance
Incentive Programs

We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify

Salary Information

$85,000 - $95,000