Project Manager

Who we are:

SmartChoice acts as your single point of contact for enterprise technology, simplifying vendor management and specializing in telecom, internet, security, and infrastructure solutions—all delivered through our "signature service model." We unify communication infrastructure across complex enterprise ecosystems while providing white-glove service and 24/7/365 U.S.-based support since 1998.

Why join us?

At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white-glove service and customer success. We don’t just provide services—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced telecom, internet, security, and infrastructure solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.

Our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.

As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.

Job Overview:

The Project Manager is responsible for managing the full project lifecycle to ensure proper and timely completion while serving as the primary point of contact for customers, internal teams, and subcontractors. This role oversees client onboardings, installations, infrastructure work, and upgrades—ensuring all deliverables meet SmartChoice standards for quality, communication, and customer satisfaction. This position requires strong experience with wiring, cabling, and infrastructure-related projects, including the ability to read site diagrams, coordinate low-voltage vendors, and validate site readiness for SmartChoice services.

Supervisory Responsibilities:

• None

 Key Responsibilities:

• Manage projects including new client onboardings, installations, site builds, office relocations, and existing client upgrades.
• Oversee structured cabling, low-voltage wiring, fiber, and infrastructure to ensure site readiness for UCaaS, VoIP, networking, and security deployments.
• Coordinate project schedules, installation timelines, milestones, and dependencies across multiple teams.
• Maintain proactive communication with stakeholders, providing status updates, cost tracking, equipment logistics, and installation progress.
• Apply for and manage permits when required.
• Conduct site surveys and discovery calls to understand customer UCaaS/VoIP/Security/Access Control requirements and infrastructure needs.
• Provide clients with walkthroughs of the project lifecycle and milestone expectations.
• Deliver end-user training on services, features, and portal usage.
• Serve as primary customer contact, responding to requests in a timely manner, including occasional after-hours.
• Perform bill reviews with customers and coordinate corrections with Billing.
• Create and manage tasks to ensure proper documentation and track them through completion.
• Track and escalate installation or post-installation issues, coordinating support when needed.
• Prepare project plans outlining expectations and timelines for all stakeholders.
• Create customer documentation to support transition from installation to long-term support.

Education and Experience:

• Bachelor’s degree or equivalent experience.
• 3+ years of project management experience in UCaaS, VoIP, telecommunications, or related technical fields.
• Experience with cabling and large-scale infrastructure projects, including coordinating low-voltage vendors.
• Ability to read and interpret site diagrams, wiring diagrams, and structured cabling layouts.
• Experience managing multiple large projects in enterprise environments.
• Experience with phone carrier provisioning, including porting and routing.
• Experience provisioning clients and delivering end-user training.
• Knowledge of networking concepts including WLAN, LAN, and WAN.
• PMP certification is a plus.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Excellent organizational skills and attention to detail.
• Strong time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Leadership skills with the ability to influence without direct authority.
• Proficiency with Microsoft Office Suite and project management software (Asana preferred).

Physical Requirements:

• Prolonged periods of sitting and working at a computer.
• Must be able to lift up to 15 pounds at times.
• This is an in-office position with some on-site responsibilities.
• Ability to walk construction sites and inspect wiring or infrastructure work when required.
• Occasional travel that could include overnight.

Perks:

• Competitive salary with performance-based incentives
• Comprehensive health benefits (medical, dental, vision, life insurance)
• Generous paid time off
• Employer-matched 401(k)
• Monthly cell phone stipend
• Employee Assistance Program
• Generous PTO

What We Offer:

• Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
• Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
• Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.

At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!

SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Discrimination of any type is not tolerated.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.