About this position
Handles customer service inquiries and problems via the telephone and records consistent problem areas
Job Duties:
- May respond to e-mail inquiries.
- Customer service is the primary function, but may include minimal selling or promotion of products or services
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Requires general knowledge of the organization, products, and/or services
- May assess needs and suggest/promote alternative products or services
Attributes:
- Performs work under minimal supervision.
- Handles complex issues and problems and refers only the most complex issues to higher-level staff.
- Possesses comprehensive knowledge of subject matter.
- Provides leadership, coaching, and/or mentoring to subordinate a group. May act as a lead or first-level supervisor.
- Reports to: Typically reports to a supervisor or manager.
Competency:
- Typically requires a high school diploma and 4 to 6 or years of experience
- Oral and written communication skills
- Customer/client orientation
- Problem-solving skills
- Leadership skills
Salary Information
$20.0 - $22.0
Hourly Wage