About this position
Description:
Responsible for providing a superior customer service experience to all walk-in customers.
- In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
- Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
- Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
- Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
- Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
- Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
- Assumes other duties as assigned
Basic Qualifications
Education & Experience:
- To perform this job this job successfully, an individual must have a strong customer service background.
- Must be able to communicate effectively.
- High School or G.E.D. Equivalent preferred. College coursework desired.
- Prior automotive experience and knowledge of automotive parts preferred.
- Two to three years of prior customer service relations preferred.
Knowledge/Skills/Abilities:
- Ability to establish priorities and demonstrate effective time-management skills.
- Must be able to work in a team oriented environment.
- Must be attentive to detail and ensure accuracy in work assignments.
- Must be able to communicate effectively with others.
- Must have strong problem-solving skills.
- Must have the flexibility to work variable schedules, including weekends.
Essential Physical Demands/Work Environment:
- Office environment, requires walking, standing, or sitting for several hours at time.
- Perform repetitive motion tasks on computer.