About this position
Life is too short to work with jerks.
Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.
We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.
We proudly support transitioning service members and veterans and recognize the leadership, discipline, accountability, and service mindset they bring to civilian organizations. In partnership with the Department of Defense (DoD) SkillBridge Program, NCD provides structured onboarding and hands-on training designed to help service members successfully transition into civilian careers.
Position Overview
The Member Care Advisor is a full-time remote position focused on delivering exceptional service and support to NCD members and providers.
Selected active-duty service members will begin in a structured SkillBridge training and onboarding period prior to separation from the military. Upon completion of military service, the participant will transition into full-time employment with NCD in this role.
What You’ll Do
Handle inbound and outbound communication with members and providers Support clients via phone, email, and chat Review member policies and answer questions regarding benefits, billing, enrollment updates, and disputes Accurately document all interactions in CRM systems Escalate complex issues appropriately Maintain working knowledge of products and services Meet performance goals related to service quality, KPIs, attendance, and schedule adherence Build trust with members and improve retention
Structured Onboarding & Training
During the SkillBridge period, participants will:
Complete 2–4 weeks of structured remote training Learn insurance fundamentals and product knowledge Receive systems training (CRM, communication platforms, internal tools) Shadow experienced team members Gradually assume live member interactions with coaching support Receive regular feedback and performance development guidance
Ideal Military Background
This role aligns well with service members who have experience in:
Personnel administration Medical support or healthcare operations Logistics coordination Finance/pay services Communications or call center environments Any operational role requiring documentation accuracy and process disciplineTransferable strengths include:
Professional communication Attention to detail Accountability and schedule adherence Multitasking across systems SOP compliance Service-focused mindsetQualifications
Active-duty service member within 180 days of separation 2+ years of customer service or administrative experience preferred Strong verbal and written communication skills Proficient in MS Office and computer systems Ability to multitask across multiple platforms Bilingual (Spanish) is a plusWork Environment
100% remote Equipment provided Professional, distraction-free home workspace required
Benefits Upon Full-Time Employment
Company-paid health, dental, life, and disability insurance 401(k) with employer match Professional development opportunities Work-from-home support Positive and growth-oriented work culture
If you are ready to transition from military service into a growing organization that values performance, positivity, and people, we encourage you to apply.
Join NCD and continue serving — this time by helping us Spread the Smile.