Clubhouse Manager

Manages, supervises, and oversees the club’s Food & Beverage service operations to provide the highest standards of excellence for member and guest enjoyment and related services to meet the needs of the members in a manner consistent with club’s mission and philosophy. Ensures proper communication between departments, maintains excellent relationships with suppliers and keeps members satisfied and well-informed. Assist in the start-up of all Club waterfront, trail, and youth activities. Oversee facilities maintenance and housekeeping of all member-facing amenities and buildings. Complete all other appropriate assignments made by the General Manager.

Skills, Background & Personality

• Leadership & Motivation
• Energetic, enthusiastic, and consistently positive in attitude, looking for positive outcomes with every opportunity.
• Embodies the persona of the ultimate coach, inspires and motivates others to realize their potential through setting clear goals and expectations and providing consistent feedback and support.
• Calm under pressure, with the ability to quickly develop solutions to problems or conflicts.
• Sets clear goals and expectations, providing consistent feedback and support, 
• Member Service & Culture
• Member-focused with exceptional attention to detail, consistently putting members first, going above and beyond their expectations.
• Genuine passion for personalized service and quality to exceed the nee.
• Approaches service with creativity and innovation while respecting and valuing the vision of the Club.
• Approachable, personable, and enjoys engaging with members and guests.
• Teamwork & Collaboration
• Strong team player, willing to contribute, collaborate and follow through on projects and deadlines.
• Works effectively across multiple departments, applying department and Club-wide values and policies to ensure success of the Club’s overall goals.
• Genuinely cares about team members and is ready to support colleagues and members.
• Actively participates in all meetings and that information needed to proficiently operate the Club is disseminated and understood through cascading communications.
• Professionalism & Work Ethic
• Excellent communication skills, able to interact in a professional and friendly manner.
• Flexible, adaptable, and able to prioritize effectively in dynamic situations exhibiting sound time management and organizational skills.
• Hardworking, proactive, and eager to seize opportunities as they arise, efficiently achieving results.
• Thorough, attentive to details, possessing job specific technical skills and consistently strives to grow professionally, applying new skills meaningfully.

Essential Functions

• F&B Service Operations
• In conjunction with the Director of Culinary, develop an annual operating budget for each of the department’s revenue outlets including revenue projections, service labor templates, event costing, and related operational expenses.
• Ensure that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
• Develop, maintain, and monitor all standard operating procedures are in place and consistently achieved.
• Forecast the long-range staffing needs of the department and future amenities.
• Ensure that all legal requirements are consistently adhered to including wage and hour and federal, state and/or local laws pertaining to alcoholic beverages.
• Develop and implement policies and procedures for food and beverage department for members, guests, and staff.
• Consult with the Director of Culinary and other applicable club directors and managers daily to help assure the highest level of member satisfaction at targeted costs are achieved.
• Address member and guest complaints and advise the Director of Culinary &/or General Manager about appropriate corrective actions taken.
• Responsible for the proper accounting and reconciliation of the POS (Point of Sale systems), department revenues and expenses.
• Maintain the Club’s reservation system, mobile app, and applicable procedures.
• Audit and approve weekly payroll.
• Consistently training and advocating handling procedures to insure minimal China/glassware breakage and food & beverage waste.
• Monitor employee dress codes according to policies and procedures.
• Greet guests and oversee actual service on a daily basis.
• Beverage Program
• Development and promote the Club’s beverage program including wine lists, bottle/glass wine sales promotional programs, cocktail menus and spirits selections, and draft/canned/bottled beer offerings.
• Approve all product invoices before submitting them to the Club’s accounting department.
• Manage physical inventory verification and provide updated information to the Club’s accounting department.
• Review new techniques for beverage preparation and presentation in a manner and variety to maximize member and guests’ satisfaction and to achieve targeted beverage costs.
• Monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality and price for all purchases.
• Events & Marketing
• With the membership coordinator, promote, advertise, and market the club’s special events to all members.
• Help member clients arrange private events and other social functions in accordance with Club rules & regulations.
• Coordinate event planning and procedures with Director of Culinary, Membership Coordinator, Club’s marketing team, and other departmental leadership and staff; arrange for printing of menus, vendor coordination, and other special requests.
• Assist with planning and approving external and internal marketing of all club events, offerings, and activities
• Watersport, Trails, and Youth Activities
• Activate and supervise the physical operation of the waterfront activities and equipment.
• Oversee routine maintenance and repair of Club docks, dock areas, and Club-owned boats.
• Schedule boat captains to operate Club-owned boats for special Club events.
• Activate and supervise the physical operation of all trail activities and equipment, ensuring that trails are maintained through routine observation.
• Coordinate youth events and activities in collaboration with 
• Housekeeping & Facilities Maintenance
• Maintain appearance, upkeep and cleanliness of all Club’s front-of-the house facing facilities and equipment.
• Inspect to ensure that all safety, sanitation, energy management, preventive maintenance and other standards are consistently met.
• Supervise the remodeling, refurbishment, and other building design enhancements in conjunction with the General Manager.
• Working with Human Resources, maintain and implement the Club’s Employee Safety Program including leading any future Safety Committee.

Required Education and Experience

• Bachelor’s degree from four-year college or university with a focus in Business and/or Hospitality Management and/or equivalent experience in a related hospitality environment.
• Eight years of food & beverage experience, showing progressive responsibility in a high-end golf club, resort, hotel, and/or similar service/hospitality environment.
• Strong work ethic and proven ability to work within a team environment.
• Demonstrated strong organization skills, attention to detail, and ability to adapt to various situations/needs quickly. 
• Demonstrated strong oral, written, and interpersonal communication skills with an engaging personality.
• Proficiency with computer programs such as the Microsoft Office suite and point-of-sale systems.