Customer Service Team Member

 Responsible for managing customer interactions related to the company’s products and  services. This role will ensure accurate and timely order entry while maintaining the ERP  system (NetSuite). The individual will also play a key role in identifying and  implementing strategies to enhance service levels and drive efficiency across the  organization.   

 • Create and maintain accurate customer records and track and report on customer  shipments.  • Process Repair and Advance Exchange Orders in the ERP system daily, following defined  procedures  • Excellent communication, organizational and interpersonal skills.  • Monitor ongoing project activities and provide status updates and presentations to  internal and external stakeholders as required.   • Proven ability to collaborate effectively across different roles and departments.  • Demonstrated ability to work with employees within different roles  • Ability to think quickly and adapt in a fast-paced, dynamic environment.