Customer Service Representative - ICE SEVP

Customer Service Representative 

Work Location:          Tysons Corner, VA

Schedule:                  Full Time; fully remote 

Relocation:                N/A

Note: This position requires a Public Trust Clearance. 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. An active Public Trust level security clearance or the ability to obtain one is required.

Job Responsibilities:

Ability to operate in a high-volume metrics driven call center environment Ability to be flexible with work schedule to support the Call Center’s needs during operating hours Ability to multitask and research information on multiple databases at the same time Ability to enter data and talk to stakeholders at the same time Ability to conceptualize scenarios and communicate it effectively to stakeholders Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates) Ability to listen actively to sensitive information Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee PaymentAbility to analyze multifaceted issues relating to the SEVIS system Ability to provide support to international stakeholders and academic institutions Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office SuiteEducation and Experience Requirements:

Education: High school diploma required.Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.Certification: HDI Certification is highly preferred but not required.Must currently hold or be eligible to obtain a U.S. Public Trust security clearance. Per federal requirements, only U.S. citizens are eligible for this level of clearance. 

Insight Technology Solutions is an Equal Opportunity Employer

We encourage all qualified individuals, regardless of background, to apply. Insight Technology Solutions, LLC is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We look forward to receiving your application!
 
 *Insight Technology Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.