About this position
ServiceNow Business Analyst
Location: Remote
Clearance Required: Active Secret Clearance
Company: Improvix Technologies
Empower Mission-Driven IT Innovation
At Improvix Technologies, we design and deliver secure, high-performance IT solutions that strengthen government operations and drive modernization across the federal landscape. We’re seeking a ServiceNow Business Analyst who’s passionate about turning business challenges into streamlined, automated solutions that make a real impact.
You’ll play a key role in connecting people, process, and technology—translating mission needs into ServiceNow capabilities that enhance service delivery, efficiency, and visibility.
If you’re someone who thrives on collaboration, continuous improvement, and problem-solving, this is an opportunity to bring your expertise to a team that values both innovation and purpose.
What You’ll Do
Bridge business and technology: Collaborate with stakeholders to capture, document, and translate business requirements into actionable ServiceNow solutions.
Drive process improvement: Analyze workflows, identify bottlenecks, and recommend automation or optimization opportunities within ITSM, ITOM, and CMDB modules.
Support solution development: Assist in configuration and customization efforts, dashboards, and reporting to deliver measurable business outcomes.
Validate and enhance quality: Develop and execute test plans, verify configurations, and ensure ServiceNow solutions perform as intended.
Communicate and align: Serve as the primary liaison between technical teams and business users—facilitating demos, gathering feedback, and ensuring stakeholder satisfaction.
Document and deliver: Maintain clear, comprehensive process maps, user stories, and technical documentation to support continuous improvement.
What You Bring
Bachelor’s degree in Computer Science, Information Systems, or a related field.
5+ years of Business Analyst experience, including 2+ years working directly with ServiceNow.
Strong understanding of ITSM, ITOM, and CMDB modules and platform capabilities.
Experience with Agile methodologies and tools like JIRA or Azure DevOps.
Proficiency in requirements gathering, process mapping, and documentation.
Familiarity with ServiceNow scripting (JavaScript, Glide API) and dashboard/report creation.
Strong analytical and communication skills, with the ability to build trust across technical and business teams.
Active Secret Clearance (required).
Preferred:
ServiceNow Certified System Administrator or equivalent certification.
Experience with ServiceNow integrations using REST/SOAP APIs.
Familiarity with Power Platform (Power BI, PowerApps, Power Automate).
Background supporting federal government environments.
Knowledge of ITIL best practices.
Why Improvix
At Improvix Technologies, we combine innovation, collaboration, and integrity to deliver secure, reliable, and cost-effective IT solutions that advance mission success.
We invest in your professional growth and well-being with:
Competitive compensation and performance-based incentives
401(k) with company match
Up to four weeks of paid annual leave
Comprehensive health, dental, and vision insurance
Life insurance, training reimbursement, and transit benefits
Join a close-knit, mission-focused team that values your expertise, encourages innovation, and supports your career advancement.
Equal Opportunity Statement
Improvix Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability, or any other protected class.
U.S. citizenship is required for most positions.
Salary Information