About this position
Description:
The Indoor Plant Advisor is a customer-focused plant expert dedicated to helping shoppers select, care for, and enjoy houseplants. This role guides customers through houseplant recommendations, troubleshooting, and styling ideas while delivering a welcoming and educational retail experience. The Houseplant Advisor acts as the in-store authority on indoor plant care and ensures customers leave confident and excited about their purchases.
Key Responsibilities
- Assist customers with selecting the right houseplants for their homes and lifestyles
- Identify indoor plants and explain light, watering, and care requirements
- Recommend plant pairings, pots, and basic interior plant design solutions
- Diagnose common houseplant problems and provide practical solutions
- Suggest appropriate substitutions based on availability and customer preferences
- Educate customers on repotting, fertilizing, and long-term plant maintenance
- Maintain attractive, organized houseplant displays
- Contribute to a positive, engaging retail environment
- Strong knowledge of indoor plants and houseplant care
- Previous customer service experience
- Ability to clearly explain plant needs to customers of all experience levels
- Friendly, patient, and service-oriented personality
- Enthusiasm for plants, design, and helping people succeed with houseplants
- Ability to work in a fast-paced retail environment
- Basic understanding of indoor lighting, soil, and watering practices
- Retail merchandising experience is a plus