IT help desk and cyber security specialist

About Company:

Mission Critical Electronics, LLC (MCE) is a leading provider of innovative power solutions and electronic systems for mission-critical applications. With a portfolio of trusted brands including Kussmaul Electronics, Newmar Power, DuraComm, ASEA Power, Purkeys, Xantrex, Magnus Marine, and ZeroRPM, we serve customers across emergency response, transportation, marine, and industrial sectors.

Our Mission

We design, manufacture, and deliver reliable power solutions that keep critical systems running when they matter most. From fire trucks and ambulances to marine vessels and industrial equipment, our products ensure uninterrupted operation in the most demanding environments.

Why Join MCE?

• Innovation-Driven Culture: Work with cutting-edge technology and contribute to products that save lives and protect communities
• Industry Leadership: Join a company with decades of expertise and a reputation for quality and reliability
• Growth Opportunities: We invest in our people through training, development, and career advancement
• Comprehensive Benefits: Competitive compensation, medical/dental/vision insurance, 401(k) with company match, paid time off, and more
• Collaborative Environment: Work alongside talented engineers, technicians, and professionals who are passionate about what they do
• Stability and Security: Be part of a financially strong organization serving essential industries

Our Locations

With facilities across North America and the UK, we combine the resources of a multi-brand organization with the agility and personal touch of a dedicated team.

Join Our Team

Whether you're an experienced professional or just starting your career, MCE offers opportunities to make a real impact. We're looking for talented individuals who share our commitment to excellence and want to be part of something meaningful.

Equal Opportunity Employer

Mission Critical Electronics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

About the Role:

The IT Help Desk and Cyber Security Specialist plays a critical role in ensuring the smooth operation and security of the manufacturing company's IT infrastructure. This position is responsible for providing timely technical support to end-users, troubleshooting hardware and software issues, and maintaining system integrity. Additionally, the specialist will implement and monitor cybersecurity measures to protect sensitive company data and prevent unauthorized access. The role requires a proactive approach to identifying vulnerabilities and responding to security incidents to minimize risk. Ultimately, this position supports the organization's operational efficiency and safeguards its digital assets in a dynamic manufacturing environment.

Minimum Qualifications:

• Associate degree or higher in Information Technology, Computer Science, Cybersecurity, or a related field.
• At least 2 years of experience in IT support or help desk roles, preferably within a manufacturing or industrial environment.
• Strong understanding of Windows and Linux operating systems, networking fundamentals, and common business software.
• Basic knowledge of cybersecurity principles, including firewalls, antivirus, encryption, and vulnerability management.
• Excellent problem-solving skills and the ability to communicate technical information clearly to non-technical users.
• Ability to administer the organizations Microsoft enviroment

Preferred Qualifications:

• Certifications such as CompTIA Security+, Network+, or Microsoft Certified: Security, Compliance, and Identity Fundamentals.
• Experience with industrial control systems (ICS) security or familiarity with manufacturing-specific IT environments.
• Hands-on experience with security information and event management (SIEM) tools and endpoint detection and response (EDR) solutions.
• Knowledge of regulatory compliance standards relevant to manufacturing, such as NIST or ISO 27001.
• Strong project management skills and experience coordinating IT security initiatives.

Responsibilities:

• Provide first-line technical support to employees by diagnosing and resolving hardware, software, and network issues.
• Manage user accounts, permissions, and access controls to ensure compliance with security policies.
• Monitor network traffic and system logs to detect and respond to potential security threats or breaches.
• Implement and maintain cybersecurity protocols, including firewalls, antivirus software, and intrusion detection systems.
• Conduct regular system updates, patches, and backups to maintain system reliability and security.
• Collaborate with IT and manufacturing teams to support technology needs and ensure minimal disruption to production.
• Document technical procedures, incidents, and resolutions to maintain accurate records and support continuous improvement.
• Educate employees on cybersecurity best practices and promote awareness to reduce risk of social engineering attacks.
• Ensure accurate tracking of all IT assets

Skills:

The required skills enable the specialist to efficiently diagnose and resolve technical issues, ensuring minimal downtime for manufacturing operations. Proficiency in operating systems and networking allows the specialist to maintain a stable and secure IT environment. Cybersecurity knowledge is applied daily to monitor threats, implement protective measures, and respond to incidents swiftly. Preferred skills, such as certifications and experience with industrial systems, enhance the specialist's ability to address complex security challenges unique to manufacturing. Effective communication and documentation skills support collaboration across departments and promote a culture of security awareness throughout the organization.