Technical Solutions Specialist

SUMMARY:

The Technical Solutions Specialist serves as a strategic and technical partner across the organization, providing IT strategy guidance and ensuring technology initiatives align with Cannon Instrument Company’s business objectives. This role plays a critical part in evaluating, recommending, and implementing technology solutions that drive efficiency, innovation, and long-term growth.

In addition, this position will act as the company’s primary subject matter expert and internal champion for Artificial Intelligence (AI)—identifying opportunities, guiding responsible adoption, and leading AI-related initiatives that enhance operations, decision-making, and customer value.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage current ITSP and guide as necessary.
• Partner with business leaders to understand organizational goals and translate them into actionable IT and technology strategies.
• Evaluate current systems, tools, and infrastructure to ensure alignment with business needs, scalability, and long-term objectives.
• Provide strategic recommendations on technology investments, ensuring ROI, operational efficiency, and innovation.
• Support the development and execution of technology roadmaps aligned with company priorities.
• Serve as a trusted advisor on emerging technologies and industry trends relevant to analytical instrumentation and manufacturing environments.
• Act as the go-to expert for AI initiatives, including identification, evaluation, and implementation of AI-driven solutions.
• Identify opportunities to apply AI and automation to improve internal processes, data analysis, customer support, product development, and operational efficiency.
• Lead pilot programs, proofs of concept, and vendor evaluations related to AI tools and platforms.
• Establish best practices for responsible, secure, and ethical use of AI across the organization.
• Educate and collaborate with cross-functional teams on AI capabilities, limitations, and practical applications.
• Collaborate with internal teams and external vendors to design, implement, and optimize technology solutions.
• Ensure solutions are secure, scalable, and compliant with company standards and applicable regulations.
• Provide technical leadership during implementations, upgrades, and integrations.
• Troubleshoot complex technical issues and recommend long-term solutions rather than short-term fixes.
• Document solution designs, standards, and processes to support knowledge sharing and continuity.
• Support change management efforts related to new technology implementations.
• Other duties as assigned.

EDUCATION, KNOWLEDGE AND SKILLS:

• Bachelor’s degree in Computer Science, Artificial Intelligence, Information Systems, or a related technical field.
• 4–7 years of progressive experience in IT, technical solutions, systems architecture, or technology strategy roles.
• Strong understanding of IT infrastructure, applications, cloud technologies, and system integration.
• Demonstrated experience evaluating and implementing technology solutions aligned with business objectives.
• Working knowledge of AI, machine learning, automation tools, or data-driven technologies, with the ability to translate concepts into practical business use cases.
• Experience leading or supporting AI or automation initiatives in a business environment.
• Familiarity with manufacturing, instrumentation, engineering, or regulated industry environments preferred.
• Experience working with vendors, consultants, and cross-functional internal teams.
• Exposure to cybersecurity principles and data governance best practices.

PHYSICAL REQUIREMENTS:

• Visual acuity sufficient to read manuals, video display screens and other related material and work at a computer screen frequently and throughout the day.
• Occasionally standing, bending, stooping, and/or kneeling.
• Sit for long periods in a typing position.
• Lifting up to twenty-five (25) pounds frequently.

COMPANY VALUES:

• Accountability: Doing what you say you will do. Owning the outcome. Being responsive. Providing timely, through follow up on requests.
• Excellence: Performing at a high level every day and continuously improving processes for efficiency and effectiveness. Being focused on results.
• Integrity: Always doing the right thing. Being lawful, ethical and true to yourself and your team.
• Innovation: Making our products, services and business processes better every day. Evolving our strategy to keep up with customer needs and the ever-changing external environment.
• Teamwork: Helping each other be the best we can be. Lending a hand even in areas outside your job description. Synergizing efforts.