IT Director

Director, IT and Infrastructure — Los Angeles (Onsite)

Knight Law Group is hiring a Director, IT and Infrastructure to own the firm’s technology platform end-to-end, including Salesforce, cloud infrastructure, information security, and day-to-day technology operations. This is a working leader role. You will lead a small team (Desktop Support and Salesforce Administration) and set the operating standard for reliable, secure, high-service technology across the firm.

Salesforce is central to firm operations. This role requires deep Salesforce administration and automation (Flow). Code-level development is not a primary expectation; you will oversee and coordinate development work as needed. You will also bring strong Microsoft Azure fundamentals and a practical, disciplined approach to information security.

About Knight Law Group

Knight Law Group is a California plaintiff firm focused on consumer protection and mass tort litigation. We operate at high volume and high accountability, and we rely on technology that is stable, secure, and well-run. This role is central to business continuity, data integrity, and operational execution across the firm.

Why This Role

This role combines strategic ownership with day-to-day accountability.

• End-to-end platform ownership across Salesforce, Azure, identity, endpoints, and core business systems
• A clear mandate to raise operating standards: reliability, security, and service quality
• Direct partnership with firm leadership and business stakeholders
• High impact on productivity, data integrity, and risk management

What You’ll Own

Technology leadership

• Set and execute the IT roadmap with clear priorities, timelines, and measurable outcomes
• Establish and maintain a high-trust support model: fast response, consistent resolution, and strong communication
• Build a culture of ownership, documentation, and continuous improvement across a lean team

Salesforce platform ownership (critical)

• Serve as the accountable owner for Salesforce across the firm: data model, permissions, automation, integrations, uptime, and user experience
• Translate business needs into scalable solutions (workflows, approvals, intake processes, case-related processes, reporting)
• Oversee administrative work and personally step in as needed: troubleshooting, configuration, Flow automation, validation rules, permissions, sandbox and release management
• Support or contribute to light technical work as required (integration troubleshooting, vendor management, coordination with developers; Apex/LWC familiarity is a plus)

Cloud, infrastructure, and endpoints (Azure-focused)

• Own the Microsoft Azure environment(s): identity, networking, compute/storage, monitoring, backup/DR, and cost management
• Ensure reliability and security across core systems: Microsoft 365, endpoints, networks, conferencing, printers, and line-of-business applications
• Implement operational standards for patching, endpoint management, asset inventory, provisioning/deprovisioning, and lifecycle management

Security and compliance

• Implement and maintain security controls and best practices: MFA, least privilege, conditional access, endpoint protection, secure backups, logging, and monitoring
• Maintain incident response readiness: playbooks, escalation paths, tabletop exercises, and post-incident remediation
• Support privacy and compliance needs, including CCPA, through controls, training, and documentation

Team leadership

• Lead and develop a Desktop Support Representative and a Salesforce Administrator
• Set SLAs, escalation paths, and a support operating cadence (triage, prioritization, root-cause remediation, postmortems)
• Reduce repeat issues through automation, documentation, and systematic fixes

Vendor and budget ownership

• Manage vendors and contracts with clear performance expectations, accountability, and security requirements
• Own procurement decisions, renewals, and the IT budget with transparent justification and ROI

What Success Looks Like (first 6–12 months)

• Support is predictable and fast, with clear SLAs, fewer repeat issues, and strong stakeholder confidence
• Salesforce is stable and trusted, with improving data quality, reporting, and automation and reduced workarounds
• Azure is secure, monitored, and cost-aware, with tested backup and recovery procedures
• Security posture improves without slowing the business: stronger access controls, logging, training, and incident readiness

Requirements

• 10+ years in IT with progressively increasing ownership across infrastructure, applications, and security
• Strong Salesforce Administration experience (required): permissions, profiles/roles, data model, reporting/dashboards, Flow automation, troubleshooting, and release management
• Hands-on capability beyond admin basics (advanced automation, integration troubleshooting, comfort with development concepts; Apex/LWC is a plus)
• Strong Microsoft Azure experience: identity, networking, compute/storage, monitoring, and security controls
• Practical security implementation experience (framework familiarity such as CIS/NIST is helpful; execution is required)
• Clear, steady leadership and strong communication across technical and non-technical stakeholders

Nice to Have

• Experience in a law firm or professional services environment
• Familiarity with legal tech ecosystems and workflows (intake, CRM, DMS, eSign, call tracking, etc.)

Compensation & Benefits

• Competitive base compensation + performance incentives
• Medical (HMO/PPO), dental, vision
• STD/LTD, basic life insurance
• 401(k)
• 529 plan & pet insurance
• Weekly staff breakfast and lunch
• Mentorship, professional development, and internal legal education

Location and Schedule

This is a full-time, onsite role based in our Century City office in Los Angeles.