KFC Shift Lead

Pay range- up to $21.00 per hour.

KFC Shift Lead:

Role:

Support the RGM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Responsibilities and Accountabilities:

Ensuring Consistent Customer Satisfaction

· Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.

· Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).

· Ensure that all employees present a neat clean appearance and wear company uniform.

· Personally demonstrate the Customer needs are the highest priority.

· Ensure food safety, quality and accuracy of orders.

· Resolve customer complaints quickly while maintaining positive customer relations.

· Greets customers with a smile, is polite and pleasant when speaking with customers.

· Works with urgency.

· Works with management and fellow employees.

· Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.

· Demonstrates a positive and enthusiastic attitude with co-workers.

Attendance

· Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.

· Understands and uses approved time keeping system, including accurately recording all hours worked.

Initiative and Energy

· Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People

· Provide regular feedback to the RGM on the performance of Team Members.

· Provide ongoing constructive and complimentary feedback to Team Members.

· Actively participates in the training of Team Members.

· Handle conflicts constructively and works with RGM to achieve resolution.

Act Like an Owner

· Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor.

· Oversee proper product preparation, rotation, portioning, cooking and holding times.

· Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.

· Perform other duties as required by manager.

Job Requirements and Essential Functions:

· Strong preference for internal promote form Hourly Champion position.

· Must be at least 18 years old.

· Must pass background check criteria and drug test.

· Must have reliable transportation.

· Able to do basic business math.

· Able to stock shelves and coolers.

· Able to oversee and manage subordinate employees and provide direction.

· Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.

· Able to clean the parking lot and grounds surrounding the restaurant.

· Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

This list of job duties and responsibilities is not all inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.