Client Services Specialist - Community Engagement

Job Title: Client Services Specialist - Community Engagement

Reports to: Community Engagement Manager

Department Name: Service Center Operations

FLSA Status: Non-Exempt

COMPANY DESCRIPTION

The Tax Collector’s Office, led by Abbey Ajayi, is a vital institution in Broward County, committed to fostering community trust through fair, transparent, and efficient tax collection. Our services encompass property tax collection, local business tax, tangible property tax, vehicle and vessel registration renewals, and issuing fishing and hunting licenses. Our mission is centered on integrity, efficiency, and transparency to strengthen public resources and support a prosperous future for all residents. Located in Fort Lauderdale, FL, we play a significant role in contributing to the community's success and well-being.

POSITION PURPOSE AND SCOPE: 

The Client Service Specialist for Community Engagement serves as a frontline representative for constituents seeking assistance at in-person events and engagements. This position primarily supports the community through in-person interactions, providing guidance about transactions related to vehicle/vessel registration, driver licensing, tax payments, and related services. This role is an extension of the agency’s community engagement efforts, ensuring equitable access to services through client-focused outreach and support. 

ESSENTIAL FUNCTIONS: 

• Provides outstanding customer service to individuals seeking assistance involving transactions such as driver license, vehicle/vessel titling and registration, hunting and fishing licenses, and business or property tax payments.
• Performs administrative and clerical tasks, including accurate data entry, photocopying, faxing, supply inventory, and preparation of correspondence or internal reports.
• Maintains up-to-date knowledge of laws, agency products, policies, and procedures in order to provide accurate information and guidance.
• Collaborates with other teams to ensure community needs are heard and met with care and efficiency.

QUALIFICATIONS AND EXPERIENCE:

At least 60 college level credit hours and previous   experience and/or training involving client service, general office work, cashiering, data entry, and personal computer operations; or any equivalent   combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Florida driver’s license.

In   accordance with Florida Statute 322, selected applicant must possess a valid   Class E or higher driver's license; not learner's license and be at least 21 years of age.  Selected applicants must have no cancellations,   suspensions, or revocations of the driving privilege for a minimum of three   (3) years prior to employment and must also maintain a driving record with no   more than three (3) chargeable motor vehicle crash or any violation defined   in Chapter 316, Florida Statutes during any consecutive (3) year period of employment.

Applicants being considered for   employment will be required to submit to a fingerprint-based background   investigation, which will include a check of the criminal history records of   the FBI.  Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and   1572.103.  This includes, but is not limited to, not having any criminal   convictions for alcohol or drug-related offenses within 10 years prior to   employment and maintaining this throughout employment.