Service Dispatcher - Commercial HVAC

Service Dispatcher

Location: Waxahachie, TX
Schedule: Monday–Friday, 8:00 AM – 4:30 PM (30-minute lunch)
Pay: $16–$18/hour (DOE)
Reports To: Service Coordinator

Position Summary

RLP Mechanical is seeking a reliable and organized Service Dispatcher to support our growing service department. This role is responsible for managing incoming customer service requests, scheduling and dispatching field technicians, and ensuring service calls are accurately documented and processed. The Service Dispatcher plays a critical role in keeping daily operations running smoothly while delivering excellent customer service.

Primary Responsibilities

Customer Communication & Call Management

• Answer incoming customer calls in a professional and timely manner
   
• Create service calls in the system and schedule appointments directly with customers
   
• Provide customers with updates regarding scheduled work
   
• Send notifications 48–72 hours prior to preventive maintenance (PM) visits
   

Scheduling & Dispatching

• Schedule and dispatch service technicians based on availability, skill sets, and customer needs
   
• Maintain and update the technicians’ job board throughout the day
   
• Input new preventive maintenance agreements into the system
   
• Track and manage the PM schedule to ensure timely completion
   

Service Call Administration

• Create new customer profiles in the system as needed
   
• Ensure service calls are completed correctly with accurate technician time and materials recorded
   
• Verify that all required sales orders are completed by technicians; return incomplete orders for correction
   
• Review completed service calls for accuracy and completeness
   

Workflow & Department Support

• Forward verified and finalized service calls to the Service Coordinator for further processing
   
• Assist in maintaining organized, consistent, and efficient service department operations
   
• Support the service team with administrative tasks as needed
   

What We’re Looking For

• Strong communication and customer service skills
   
• Excellent organizational skills and attention to detail
   
• Ability to multitask and prioritize in a fast-paced environment
   
• Comfortable working with scheduling software and service management systems
   
• Previous dispatch, customer service, or administrative experience preferred (HVAC or trades experience a plus, but not required)
   
• Dependable, professional, and team-oriented
   

Why Join RLP Mechanical

• Competitive pay: $16–$18/hour DOE
   
• Medical, dental, and vision insurance
   
• 401(k) with up to 4% company match
   
• Paid holidays and PTO
   
• On-the-job training and advancement opportunities
   
• Stable, Monday–Friday schedule
   

Who We Are

RLP Mechanical, based in Waxahachie, TX, provides high-quality commercial HVAC, hydronics, plumbing, and refrigeration services across the DFW area. We’re built on craftsmanship, safety, and respect. Our employees stay because we offer steady work, strong support, and a company culture that values its people.

Please Note: To ensure we can serve our clients efficiently, please no phone calls or office visits regarding application status. Only selected candidates will be contacted for interviews.