Milieu Supervisor

Nexus Family Healing in Manteno, IL is looking to add a Milieu Supervisor to join our Nexus Indian Oaks youth residential program!

Nexus Family Healing is a national nonprofit network of mental health agencies with over 50 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Pay/Schedule:

• Starting Salary:  $58,000 - $63,000 annually
• Full-time; Work schedules and hours are variable and expected to meet the needs of the business to include days, evenings, and weekends.  

Nexus’ Comprehensive Benefits Include: 

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW – Talkspace Therapy Benefit for the whole family
• NEW – Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: The Milieu Supervisor is responsible to provide trauma-informed milieu leadership and mentorship in the treatment guidance plans through effective communication, organization, and planning of the daily operations of the program and assigned unit. 

Primary responsibilities:

Strengths Based Trauma Informed Treatment Program

• Prepares assigned staff work schedules in a timely and proactive manner to ensure adequate staff and client ratios, maximization of the treatment processes, and emotional and physical safety of the clients. 
• Assists in the planning and scheduling of trauma-informed daily treatment services such as ensuring transportation needs are met, scheduling of family time and contact, special events, functions, and approved program trips.  
• Ensures that staff are performing their assigned duties and interacting with clients in a calm, therapeutic, and trauma-informed manner while reinforcing program and client related decisions. 
• Contributes to the development of guidance plans and ensures adherence to guidance plans and provides mentoring and support to the assigned direct and indirect team members.  

Program Documentation & Treatment Planning

• Coordinates and ensures that all shift related client and staff documentation is completed in a timely manner using the proper format and ensures all proper notifications are made to leadership, referral agents, and client’s families. 
• Assists in the development and establishment of program procedures and systems that contribute to efficient, safe, and effective delivery of treatment services to clients and their families. 
• Initiates, identifies, and analyzes potential or current problems or risk factors on the program and generates alternative solutions and sound decisions, and assists in evaluating long-term changes that support the therapeutic treatment process. 
• Participates as a multi-disciplinary team member in developing and implementing client treatment plans and interventions. 

Admissions & Service Delivery

• Ensures that new admissions are entering into a safe and welcoming environment and all admission milieu needs of the youth and family are met.  
• Monitors the delivery of treatment services to clients for proper follow-through within the program and to ensure family inclusion and communication. 
• Tracks the daily needs of youth related to clothing, dietary needs, court/treatment plan/referral source meetings, family time and contact and ensures plans are in place to meet such needs in a safe and timely manner to include all necessary documentation related to such activities is provided for the effectively management of said activities.   
• Leads the assignment of Youth Care Professionals as youths’ “primary” staff in working with youth to conduct youth check-ins, youth advocacy, and communicating the youth needs to the staff team. 
• Assists in the review of new applicants and participates in the interview and selection of staff/team members, ensuring they have the ability to work effectively with families and are able to utilize strengths-based, trauma-informed practices. 

Staff Supervision & Leadership

• Ensures that new youth care professionals are mentored properly and completes all required shadowing responsibilities. 
• Provides direct floor coverage during staff absences, emergencies and for on-call coverage, as needed, according to program guidelines. 
• Provides on the job coaching, training, and mentoring to staff and leads them in the implementation of individualized responses and interventions, and trauma-informed youth interactions, for a calm, positive and therapeutic environment.  
• Ensures staff timecards are accurately maintained and approved in a timely manner. 
• Provides direct supervision of assigned staff and provide performance management for staff on an ongoing basis. Conduct formal and informal performance evaluations that are timely, constructive, strength-based, and include a development component.   
• Works in collaboration with clinical supervisor, clinical director, and the Human Resources Department on disciplinary issues. 

Nexus Policy & Procedure:

• Models, supports, and mentors the Nexus philosophy and treatment modalities. 
• Ensures confidentiality regarding clients and family’s issues, background, and treatment. Complies with Nexus policies involving client privacy and confidentiality rules for clients and their families. 
• Conducts regular inspections of program areas; responds to and resolves health and safety concerns within a reasonable time frame.

  Required Education and Licensure:

• High School diploma or equivalent.  
• Minimum of two (2) years of experience working in a related industry.   
• Minimum of one (1) year supervisory experience required. 
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements 
• Must successfully pass a DCFS or other federal and state criminal background check 

Preferred Education and Experience:

• Associate or bachelor’s degree in social work, psychology, or a clinically related field preferred.  
• Minimum of one (1) year of experience working with clients and families preferred. 

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches. 
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern. 
• Agility: Exhibiting flexibility and adapting quickly. 
• Responsiveness: Being quick, positive, and accurate. 
• Excellence: Demonstrating quality results that surpass ordinary standards. 

Commitment to Diversity, Equity, & Inclusion:  At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.  

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!