About this position
Description:
Mercedes Benz of Burlington, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a full time Parts Advisor. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a company that provides our people with support, career advancement opportunities, and great benefits!
Schedule: Monday-Friday 8:30am-5pm and rotating Saturdays
Estimated Annual Salary Range: $60,000.00-$70,000.00
In this role, you will:
- Look up parts for service technicians, service advisors and sales advisors
- Help retail customers over the phone, retail parts counter and also email/ parts websites
- Take phone orders from wholesale parts customers
- Receive parts from factory and outside vendors, unpacking, arranging, and placing items in bins and on shelves when needed
- Stock accessory displays and cleaning them when necessary
- Process Warranty parts and returning them to factory when needed
- Scrap Warranty parts not needed for returns
- Backup for delivery drivers as needed
- Ship out parts orders with local drivers, UPS, FedEx and LTL freight carriers
- Pull and ship back manufacture returns
- Perpetual inventory
- Other tasks assigned by the management team
What we can offer you:
- Base hourly rate + bi-weekly commission
- Robust benefits package
- 401(k) plans with company match
- Generous PTO package that includes paid holidays, vacation and sick days, your birthday off and a paid day to volunteer in your community
- Employee Referral Bonus Program
- Longevity bonuses and paid trips
- Employee discounts on merchandise, repairs and vehicle purchases
- Perks such as tickets to concerts and sporting events plus more
- Smoke Free Campus
- Minimum 18 years old
- Valid driver's license in good standings with clean driving record
- 2-3 years automotive dealership parts or technician experience
Our ideal candidate will also possess the following skills:
- Strong communication skills including professional phone etiquette
- Intermediate computer skills including Excel
- Ability to prioritize tasks efficiently; dependable
- Self-motivated and results driven with a positive team-player attitude
- Must enjoy challenges and interacting with a variety of people and situations
- Highly developed sense of integrity and commitment to customer satisfaction
- DealerTrack knowledge is a plus but not required. Will train
- Prior Hazardous shipping experience is a plus but not required. Will train
- Experienced online sales a plus