Intake Specialist / Front Desk Admin

Status: W-2 Full-Time Employee, Hourly, Non-Exempt
Compensation: $17.00/hr, paid biweekly

Hours: Monday-Friday 9a-5p; Occasional or work outside of these hours may be requested and will be paid time. 

Location: This is an onsite position at our Wilmington, NC office

Intake Specialist / Front Desk Admin Responsibilities: 

• Fielding inquiries from potential clients, answering questions about services, converting client inquiries to appointments appropriate to center KPIs; determining the appropriate client-clinician match, and scheduling appointments
• Ability to listen closely, communicate clearly, and think critically
• Support and interact with clients effectively and promptly, answering phone and other outreach from clients within 24 hours.
• Maintain and update a database of leads and follow up with individuals who have expressed interest in counseling services.
• Handle registrations, communications, and materials preparation for various services including individual sessions, and occasionally couples’ sessions or special events
• Support onboarding of new clinicians to the practice according to the practice procedures, create and update procedures (SOPs) as applicable.
• Additional responsibilities include providing back-up for general office duties, including answering non-client phone calls, supporting other non-client scheduling, uploading paperwork, and other miscellaneous tasks
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.
• Proficient with Microsoft Office Suite and Google Suite or similar software.
• If remote, must be online and working during dedicated work hours. 
• Other duties as assigned

Intake Specialist / Front Desk Admin Benefits:

Clarity Counseling Center, in partnership with ARC Health offers a comprehensive benefits package that includes generous paid time off, holiday pay, health insurance, 401(k) with employer match, and other great benefits for eligible employees. 

 Intake Specialist / Front Desk Admin Requirements: 

• Associate’s Degree preferred
• Minimum of 2 years with relevant experience in Behavioral Health or Healthcare highly preferred
• Prior operations as well as group practice environment experience
• If remote, must have a dedicated workspace free from any distractions during expected work hours.

Expected Skills: 

• Confidentiality and a strong work ethic
• Outstanding customer service point-of-view 
• Strong organizational skills and attention to detail 
• Emotional maturity, natural collaboration
• Positive attitude and sense of humor 
• Enhanced problem-solving skills and initiative in addressing administrative challenges.
• Growth-minded
• Excellent verbal and written communication skills 
• Experience with CPT codes and EHR systems
• Experience with accounts receivable 

Physical Requirements:

• Manual dexterity to operate office equipment
• May require long periods of sitting and standing
• Must have normal or corrected vision and be able to clearly communicate verbally by phone or in person

About Clarity Counseling Center

Clarity Counseling Center is a semiprivate practice with a huge culture focus, fostering an environment where play and connection are as important as the data and results we deliver. We lead with gratitude and appreciation and know you can do it alone, and exist so you don't have to. 

Clarity Counseling Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Clarity Counseling Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Clarity Counseling Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com.