About this position
JOB SUMMARY
This position is responsible for planning, coordinating, and utilizing various platforms and websites to setup virtual, in-person, and hybrid conferences. This position requires a significant amount of website editing/maintenance experience. This person will work closely with the conference planning team to understand the requirements for each event. Those requirements will then be used to provision the appropriate system to setup events in the appropriate systems either through external partners and/or internal systems. Some systems include Salesforce, Drupal CMS, and WordPress. Other tasks include using project management/request ticketing software, updating a WordPress blog, uploading content into a learning management system, researching new technologies, and troubleshooting. Ultimately, this role is responsible for ensuring a successful customer experience through conference technologies and supports business objectives.
ESSENTIAL DUTIES & RESPONSIBILITIES
% Time
Spent Responsibilities
30% Set up complex events on customer-facing websites and backend systems (Safesforce CRM, Association Management Software, Drupal, FileZilla), using checklists to ensure accurate configuration. Collaborate with conference planners and cross-functional teams to manage updates and ensure shared understanding of system capabilities.
10% Perform content updates on WordPress and Drupal websites with provided content.
15% Work with conference platform providers on execution and troubleshooting
5% Perform content and branding maintenance in web-based member discussion board
5% Suggest improvements to conference systems to enhance the member experience and maximize efficiency.
15% Maintain learning management system – Adding new content to catalog, ensuring appropriate access.
5% Serves as main contact with 3rd party vendors for conference technologies including but not limited to learning management system, WordPress Plug-In vendors, evaluation software, etc
5% Stays current on compliance standards, disclosures and requirements for attendee PII information through event platforms
5% Reviews and evaluates new and existing technologies that could enhance the conference attendee experience, providing recommendations to conference manager.
5% Other duties as assigned
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
MINIMUM QUALIFICATIONS:
Education 2-year college or technical degree
Experience and/or Training
• Two-years’ experience with Salesforce or virtual meeting platforms.
• Ability to work on multiple projects at once, set goals, work proactively and independently, problem solve, improvise and function as part of a team
• Familiarity with event planning
• Troubleshoot issues with online events or content
• Ability to communicate with tact, integrity, and composure at all levels inside and outside our organization
• Understanding of PII, standards around protection of data
• Detail oriented, analytical, and highly organized
• General understanding of website content management
• Excellent oral and written communication
Technology/Equipment Tech-savvy, broad range of technology including Salesforce, WordPress, mobile device, basic networking, self-driven learner, willingness and aptitude to become an expert in niche technologies.
PREFERRED QUALIFICATIONS:
Education: Bachelor’s degree
Experience and/or Training
• Four-Year experience with Salesforce or conference technologies
• Experience working in an association or membership environment
Technology/Equipment
• Basic video editing using Adobe Premiere
• Website content management using Drupal and/or WordPress
• Experience with integrating applications via API’s or other methods
• Understanding of databases
This is a full time position in our Eden Prairie, MN office with an opportunity to work from home 1-2 days a week. Hourly rate range $28.85 to $31.25.Actual salary will be determined based on an individual's skills, experience, education and other job-related factors.
Beyond pay, SCCE & HCCA offer market-leading benefits that include medical, dental, life insurance, short and long term disability coverage. SCCE & HCCA provides a health savings account with company match and a 401(k) Roth(k) retirement plan with 3% company match, generous PTO and 9 paid holidays.
Salary Information