Patient Financial Services Specialist

Location: Remote (Tampa, FL region) 

Organization: Tampa Family Health Centers (TFHC)

About Tampa Family Health Centers

At Tampa Family Health Centers, healthcare is more than a service—it’s our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team thrives on innovation, compassion, and positive change, and we are proud to be recognized as a leader in empathy-driven care.

Joining TFHC means becoming part of a mission-driven organization where professionals receive the training, recognition, and support they need to grow and thrive while making a lasting impact in their community.

Position Summary

We are seeking a Patient Financial Services Specialist to join our team. This remote role is responsible for providing exceptional support to patients and healthcare providers using the EPIC system. The specialist will handle inquiries, resolve issues, and ensure a positive patient experience while managing Work Queues (WQs) and collaborating with multiple departments to maintain high standards of service.

Essential Responsibilities

• Respond to patient and provider inquiries via phone, email, and live chat with timely, accurate information

• Monitor and manage Work Queues (WQs) to ensure timely resolution of tasks and issues

• Maintain detailed documentation of customer interactions, issues, and resolutions in patient accounts

• Provide training and support to users on effective use of the EPIC system

• Collaborate with the Revenue Cycle Management (RCM) team and Operations to ensure seamless service delivery

• Generate and analyze reports on customer service activities, identifying trends and opportunities for improvement

• Communicate regularly with leadership regarding trends, issues, and system optimization opportunities

Qualifications

• High School Diploma or equivalent required; EPIC certification preferred

• Minimum of 2 years of healthcare customer service experience

Skills & Abilities

• Excellent communication and interpersonal skills

• Strong problem-solving and troubleshooting abilities

• Proficiency in using the EPIC system

• Ability to manage multiple tasks and prioritize effectively

• Strong attention to detail and accuracy

• Ability to interpret insurance correspondence and remittance, and communicate clearly with responsible parties

• Ability to work independently and collaboratively as part of a team

Benefits & Rewards

TFHC offers a comprehensive benefits package designed to support your well-being and professional growth (for all eligible employees):

• Medical, Dental, and Vision Insurance

• Life and Disability Insurance

• Generous PTO and 7 paid company holidays

• 401(k) program with employer contribution after one year

• Employee discount program for tickets, movies, travel, and other entertainment options

Why Join TFHC?

At TFHC, you’ll be part of a team that values innovation, compassion, and excellence. We are committed to supporting our employees with opportunities for growth, professional development, and the chance to make a meaningful impact in the lives of patients and families across Tampa Bay.

Join Us

If you’re ready to embark on a career journey that’s more than just a job, apply today and help us deliver exceptional patient financial services at Tampa Family Health Centers.